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Business Profile

Plumbing and Heating

Mr. Plumbing
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Dee H

    Date: 09/29/2022

    Mr. Plumbing is located at **********************************************************. Small Company. Terrible **************** by ********************* Never received **************** like this before. GOD is my witness, (3) Months went past waiting for them to do replacement of my basement restroom ceiling tile. Small washroom ceiling about 5'x5'. Understanding that things may have gotten a bit busy I called **** after (3) Months to ask why no one had reached out to me regarding the remodel. At that time during our conversation, **** provided a price verbally on the phone, which was way over-priced, but I agreed (No written estimate was received yet) and I told **** "Let's do it", therefore waiting for the written estimate. **** was the one who looked at the job to price it out in May 2022. I was told by **** on the phone that they were too busy, but as soon as they could get someone to do this, they would reach out to set up an appointment in a couple of weeks. I asked **** not to forget about ********* PROMISED he would not forget about me this time. I spoke with **** today, 9/28/22 to advise I had not heard from **** regarding the remodel. **** was the nastiest, most hostile person I've spoken to in so long. **** was very one-sided about me being stood up by **** with no empathy at all about the situation. No professionalism at all. Very disrespectful telling me **** wouldn't have made a promise like that to me even though **** was not involved less long heard what ********** conversation was about. **** didn't know anything about the remodel or estimate, but he knows exactly what ********** conversation was. GO FIGURE!!!! In other words, as far as I'm concerned, I was a lie to him. Also told me I was wasting his time when I was trying to explain to him that **** had verbally given me an estimate already. I was only trying to give **** pertinent information to help him understand what already had taken place and what direction he needed to take with getting this whole fiasco straig

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