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Business Profile

Ambulance Services

Bright Star Ambulance Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bright Star Ambulance overturned into a parking space and struck 2022 ****** Sentra, never provided vehicle insurance information then left the scene. ************** report JH212188(hit and run). The crew and owner refused to provide the companys vehicle insurance and now refusing to pay for repairs. On 04Apr24 at 0920 hours, Bright Star Ambulance #****(Il license plate#******* driven by ****** Ireland traveling southbound on ******************* when she overturned the ambulance rig, attempting to park, striking the 2022 ****** Sentra, that was parked in front of ******************************, causing substantial front-end damage. The BrightStar Ambulance crew was transporting the next-door neighbor for dialysis. The ambulance was not on a critical urgent of this transport, no lights nor sirens. The female driver verbally identified herself as ********************(never showed driver's license nor work id) provided her supervisor name who was on her personal cellphone, the male on the phone identified himself as ******* *************, the director. The ambo crew was asked for the company's vehicle insurance, they never provided the information and left the scene. ******* refused to provide the companys vehicle insurance then expressed that he did not want to go through their insurance, because he didnt want HIS companys auto insurance raising prices to rise. ******* was asked multiple times, stating that he will pay for the repairs out of pocket and also agreeing to her having a rental vehicle during the time of the repairs. He insisted that She get quotes first. The quote- +$5,700, ******* paid $3,000 to repair shop, to ensure the vehicle will be fixed. The car was left on 22Apr24 and now he stopped answering calls/texts. Final price is $7,000. She has been without transportation for 3wks and now the remaining balance is $4,000 for repairs. Further investigation revealed, ********************************** who is the owner of the private ambulance service.

Bright Star Ambulance Inc is NOT a BBB Accredited Business.

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