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Business Profile

Used Car Dealers

Tazewell Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 20 year-old son, with my assistance, purchased his first car from Tazewell Motors on June 21, 2023. Within days the car was having acceleration issues and smoke was evident from the exhaust system. The check engine light and oil light were on. I returned to the dealer on June 28, 2023 to express concerns. The dealer ran a computer scan on the car which noted some code. He checked the oil level which was more than a quart low, and had a staff member top the oil off saying it was uncommon the engine would burn this much oil in only a week. He encouraged me to monitor the oil levels and let him know. I continued regular contact expressing concern there was a leak or the engine was burning oil. The dealer said he didn't have a mechanic and I should take the car to any other shop. An independent mechanic confirmed the issue was not transmission related or an oil leak, but that the engine was burning oil. I returned to the dealer and expressed concern this was a major issue, with continued check engine light notification and low oil levels. We discussed the possibility of a campaign service recall thru Hyundai, and I was encouraged to contact a local Hyundai dealer. The car had stalled and would not start. I had it towed to **** ****** *******. They diagnosed a dead cylinder and sent to corporate a request for engine replacement. The request was denied because it did not qualify under their service campaign. ****** services contacted the warranty company included with purchase of car and was informed they would only cover $3000, if the engine was deconstructed and they could inspect it. ****** staff informed me it would cost nearly $2K to deconstruct the engine, and I might get $3K if the warranty company decided they would cover. On Aug 12, 2023, I hand delivered a letter to Tazewell Motors requesting a refund of the transaction. I am requesting fair business accountability that this issue was reported within 7-days of transaction and not redressed through repairs.

    Business Response

    Date: 08/17/2023

    I did not take the time to read this complaint. this customer is impossible to please. his vehicle was driven for several months for thousands of miles and he has a warranty. The warranty company for my understanding agreed to paid up to $3,000 for a new motor and he's complaining about it. he bought a used car and I gave him a free warranty that more than covered the time frame he was basically promised a free motor by Hyundai and then they backed out there's nothing I can do to help him he should just find somewhere cheap and take the $3,000 and if he has to pay a little on top of it then great for him he got a new motor for a fraction of the price it should cost instead of being grateful he's nothing but an irritating **** I will not respond to any more messages and he is not allowed on the premises

    Customer Answer

    Date: 08/17/2023

     I am rejecting this response because:
    The dealer was aware of the problems 7-days from purchase, and there was no resolution or repair from him. 


Tazewell Motors is NOT a BBB Accredited Business.

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