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Business Profile

Motorcycle Dealers

Honda Northwest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/28/2023, I drove to Honda Northwest in ************ **. with the intention of purchasing a new 2023 Honda Cub motorcycle. I had previously contacted several Honda dealerships to determine if they had the vehicle I wanted in stock. As Honda Northwest was the closest, I drove there and discussed purchasing the Cub. I was aware of a special ****% financing being offered by Honda Powersports Citi Credit. As a first step (Or early step) my salesperson took my information and applied for the credit to ensure I qualified. After receiving approval, My salesperson wrote up the purchasing paperwork. When he presented the paperwork to me I responded to him that the charges above and beyond MSRP were too much and I was not going to sign for the purchase. ************************* (the person helping me) stated the he would keep the paperwork available if I decided to come back, And I told him I was calling some other dealerships for a price. I told him I would call him back with my decision either way I decided. After calling another Honda dealership and being offered a deal of more than $900.00 less for an $1895.00 motorcycle, I called Honda Northwest and told him I would not be returning to purchase the motorcycle. He informed me that since I was approved for the credit from Honda Powersports, I could use the credit there. I purchased a motorcycle from a different dealership. Upon receiving my first bill from Honda Powersports Credit, I found a charge for 2 motorcycles. 1 from Honda Northwest for $3592.40 and 1 from Freeport Honda for $2,645.00. I told Honda Powersports Credit that one of the charges was not authorized, and they will not drop the charge since they say the charge was not fraudulent since I applied for the credit. I have contacted Honda Northwest multiple times asking them to refund the money to the credit company and they have repeatedly insisted they never received any money from Honda Powersports Citi Credit, so they will not refund.

    Business Response

    Date: 07/21/2023

    This has been handled. A customer refund has been issued from ************** on 7/21/2023

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