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Business Profile

Property Management

Northwest Property & Financial Management
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Northwest Property & Financial Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northwest Property & Financial Management has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2024 I listed my townhome for sale, which was managed by Northwest Property & Financial Management in ************, **. One week prior to closing (Nov 2024) the management company called me to request my new mailing address and stated that I had a $50 credit on their books from 2018. The assistant manager said they would send a check to my new address. I have contacted them in writing via email multiple times to request immediate reimbursement, and have been told I'm on their list, with no timeline for reimbursement. This credit due me has been on their books since 2018. They agreed to reimburse me in Nov 2024. It is now almost April 2025 and the management company no longer responds to my requests.

      Business Response

      Date: 03/28/2025

      Please contact me directly at ******************* and provide your previous address or account number and the person you were trying to contact at Northwest for the refund. I will review the account history and provide you with an update immediately.

    • Initial Complaint

      Date:01/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      Business Response

      Date: 01/29/2024

      Per the Paid Assessment Letter that you received at closing, the credit was applied to the buyer for the following two months. I have attached the Paid Assessment Letter for your review.

    • Initial Complaint

      Date:07/04/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a Condo owner of 4 years in ************* Colonies waterfront community in ******** **. We are comprised of condos and townhouses. We have 3 associations. Northwest Property Management represents us in all 3 phases. NWP management is habitually failing our management needs. Not sure if it's the company or just our assigned Manager, *****. We are being so seriously underserved that we have crises developing in many areas of management. We are close to falling in debt in our main HOA due to incomplete accounting and reporting by NWP. Promises made over a year ago when the relationship began, such as NWP building a website, reporting of minutes, enforcing rules, upcoming elections and other notices are not posted or posted late and useless. Our Phase 3 election this spring never met quorum in the first election meeting. It was never rescheduled and voters have not been able to vote... the previous board just assumed office without a vote and no objection or guidance from NWP. This is a case of "Nobody really cares" emanating from Northwest Property Management. Our association is flailing for guidance and none is forthcoming!

      Business Response

      Date: 07/20/2023

      The designated ********************* Manager for the three Associations is on site multiple times per month and in constant communication with the ***** of ********* for all three Associations. The *** is not in jeopardy of falling into debt and you are welcome to attend the *** meetings at which the financial state of the Association is discussed. In regards to the website, the ***** of ********* never contracted a full website. However, the Association does have a portal on which information can be obtained by homeowners and ***** Members. Meeting minutes are not shared until they are approved, which is why you will not see minutes added to the portal immediately after the meeting.

      Regarding the Annual Meeting, the existing ***** of ********* will roll over when quorum is not reached. It is the responsibility of the homeowners to attend the Annual Meeting to make quorum in order to hold the election. If quorum is not met, the Annual Meeting is not rescheduled.

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