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Business Profile

Property Management

ROC Property Management, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on May 1st, I reached out to the finance company to advise them that due to unforeseen circumstances, I would be paying rent on 05/11/2023. I advised them I had an emergency and would not have the allocated funds needed to pay rent until 05/11/2023. Roc property then charged me 50 dollars a day from 05/04/2023-05/12/2023. I did have a check dropped off on 05/12/2023. I was then assessed over 600 dollars in late fees due to paying the rent late. I tried to reach out to the property company to discuss these fees, and see if they could work with me. I do know my lease states that rent paid after the 4th of the month does incur 50 dollar a day late fee, however, I have never paid my rent this late, and figured the company would be able to drop some of these fees and work with me as I am a human, who was honest and up front about not having the fees. I did expect to have to pay fees, however, the fees of 50 dollars per day is excessive and will make my paying the rent for June ***************************************************** any way. I was given one option to pay 200 dollars in 24 hours, or else, all the fees will stay. That is not doable in my finances and I was honest and advised them of this. They are unwilling to work with me on the fees that I do acknowledge are owed, however, I am asking for some help and adjustments in these fees and they are unwilling to work with me as a tenant and a human.

ROC Property Management, Inc. is NOT a BBB Accredited Business.

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