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Business Profile

Tree Services

Red Oak Tree Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The damage happened on 9/4/****** oak went to my property and without the owners permission parked a full daze crane on my driveway to do work for the neighbor and caused damage to the driveway and new concrete patio.The asphalt driveway is full of cracks and scratches. The gutter extension is damaged. The new concrete patio part where the crane had the leg support is sunken.

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This problem goes back to last April... ** ice storm forced a large tree down on to my roof. it bridged over the gutter and made a hole in my roof. The ********************* homeowners hired Red Oak to remove the tree from my roof since it was in their common area... Red Oak came out and removed the tree but damaged the gutter in the process. .I spoke with the owner ******** 3 times by phone and sent several e mails with details and pictures .... I even sent him a video I took showing the actual moment the tree fell on my gutters... I can send you this video. When I confronted *********** first said "they didnt do it" .... .... Fortunately I have several more before and after pictures of the gutter ... They basically dropped a **** pound piece of tree on my gutters....crushing them....I shopped around and found the least expensive gutter company to repair the gutter. The resolution im requesting is to have Red Oak pay me 420 dollars for the repair... I will also send the quote from the gutter company... Thanks for your help

Red Oak Tree Service, Inc. is NOT a BBB Accredited Business.

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