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Business Profile

Landscape Contractors

Berry's Garden Center & Florist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted to fill and seed a low spot (a shallow dip where a tree was removed 1.5 years earlier that had about a 6 foot diameter). Berry's arrived 10/16 without any notice and I just happened to hear them. Berry's threw a few shovels of dirt in the center of the depression and seeded it. Berry's agreed to fix the problem on 10/18. Berry's arrived 11/6 and shoveled enough dirt to fill the low spot and then stopped. I asked about seeding and at first they did not have any. I heard someone mutter "it probably wouldn't grow anyways". Then Berry's said they had a little left in the truck. Berry's applied a fine dusting of seed and then went back to their store to get hay.

    Business Response

    Date: 12/01/2023

    See the attached letter.

    We apologize for this problem. We do our best to take care of problems that comes up. This complaint
    slipped through the crack. I was not made aware of the problem until this complaint was received.

    I spoke to the supervisor to find out what the situation is. We have created a work order for repair this
    spring. This is not the time to do any soil/seed work. We are in our winter season and all our crews are
    layed off. My supervisor, *** ******, will visit the site this next week and will contact the customer. We
    will make any repairs in the spring when the weather is conducive to work will dry soil and the
    temperature is correct for seeding.

    The comment that the crew made about "it probably wouldn't grow" is because the soil temperature at
    that time was too cold for seed germination. Some of the seed could germinate in the spring when soil
    temperature is above 60 degrees.

    We will take care of this in the spring.

    ***** *****

    Service Manager

Berry's Garden Center & Florist is NOT a BBB Accredited Business.

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