Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Mr. Meeker by phone on July 6, 2023 to request trash pickup. He came to our home that evening. I wrote him a check for $90 to pick up our trash once a month for three months on the first Friday probably 5 pm or shortly after. That would be for July, Aug. & Sept. A worker picked up our trash on July 8th. On Aug. 4th, nobody came to pick up. I called Meeker and he said somebody would come the next day. I suggested that since we didn't have a lot of trash, it would be okay if they waited till Sept. He also suggested that I call him on Thur. before to remind him. I did call Or text him the Thur. before Fri., Sept. 1st. Nobody came on Friday. I texted him to inquire. He said we had agreed to wait to pick up until the first Friday of October. I decided to wait till Oct. rather than argue. Since we recycle a lot, our trash was not much more. Come Friday, Oct. 6th, no trash had been picked up. His voicemail box, as always, was full so I texted him. He sent a picture taken under the hood of his truck, (?) said he was back in the shop and would pick up our trash as soon as possible. Saturday I texted asking when he would pick up? No response. On Monday, I texted asking if he would pick up the upcoming Friday. No response and no pick up on that Friday Oct 13. I had texted at 7:12 am, early enough to remind workers, and still no pickup. I regret agreeing to pay that $30 fee/mo. But I do expect to get three pick ups of our trash. It has only been picked up once. I do have a receipt of that $90 check I wrote. I have included my address in my most recent messages so he would have it on hand. We now have three and a half months of trask waiting on him.