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Business Profile

Wheels

Wheel Synergy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wheel synergy Order # ****. Amount paid $317.63 on 1-3-2025.
    I have reached out them twice by phone message and five time vei email and no return response.
    Simply as their homepage states "easy returns".
    I would like to do a return.
    Sincerely,
    ***** ******

    Business Response

    Date: 02/03/2025

    Hello,

    We are diligently following up on this to help our customer. The customer initially contacted us regarding a return for a wheel that was ordered by mistake.

    We promptly approved the return request and provided the address and RMA number. However, we have not received any further information from the customer about the return, nor have we received a tracking number for the return shipment.

    The claim that we did not respond to the customer promptly is untrue; we addressed all inquiries within two hours. We believe we have fulfilled our obligations, and the delay in returning the wheel lies with the customer. Therefore, the complaint regarding communication is unfounded.

    Given these circumstances, we find this complaint to be unjustified. Please proceed to close the request. We have been operating our business for over ten years and have a substantial number of positive reviews from our customers.

    Attached are images of our conversations with the customer for your review. We kindly ask that you consider all the details provided and arrive at a fair decision.

    Thank you,

    WHEEL SYNERGY

    Customer Answer

    Date: 02/04/2025

    Dear BBB and Wheel Synergy,

    2//4/2025

    Yes, Very prompt is sending out my order.

    Yes, I ordered the incorrect size.

    No, Absolutely no response to several attempts vei email on Wheel Synergy home page or telephone messages left in regards to a return.

    I will in the next couple of days duo to my work  schedule return my  purchase by ***.

    The only reason I have the BBB involved, is I was at a dead end in receiving information for a return.

    Sincerely,

    ***** ****** 

     

    Customer Answer

    Date: 02/09/2025

    2/9/2025

    Hello BBB and Wheel Synergy,

    Seems that we are at an in pass with regards to which version of the truth is honest. I stick with my explained events.

    Tomorrow Monday 2/10/2025 I will stopping by an *** store to ship my order back.

    Upon arriving home I will log onto Wheel Synergy home page and use their email system to provide the *** tracking number.

    You all my boast about the volume of satisfied customers, longevity and good standing. I can only present my side of the story to the  best of my ability. Not one here to get one over a company, just honest truth. 

    Sincerely,

    ***** ******

    Customer Answer

    Date: 02/11/2025

    Hello BBB and Wheel Synergy,

    Monday 2/10/2025

    I returned my order #****.

    Parts Synergy Returns/*****

    *** ******** *****

    ********* ** *****

    *************** Tracking numbers

    ******************

    ******************

    *** * **********I communicated this information to Wheel Synergy to their email address 

    ************************

    Sincerely,

    ***** ****** 

     

     

Wheel Synergy is NOT a BBB Accredited Business.

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