Complaints

This profile includes complaints for Land of Lincoln Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Land of Lincoln Credit Union

  4850 E. Prosperity Place Decatur, IL 62521

• 

  Land of Lincoln Credit Union

  P.O. Box 3310 Decatur, IL 62524-3310

• 

  Land of Lincoln Credit Union

  151 N 22nd St Decatur, IL 62521-2153

• 

  Land of Lincoln Credit Union

  1435 N Water St Decatur, IL 62526-4439

• 

  Land of Lincoln Credit Union

  2890 N Oakland Ave Decatur, IL 62526-1527

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, ***** ***** and I, opened a mortgage through ******* ******* bank in December 2022. ******* ******* Bank was bought by LLCU the next year. Unbeknownst to us, ******* ******* bank wasn’t properly applying all of our payments to our account and had applied several of our payment to their general ledger. We only discovered this when we questioned LLCU as to why our payments were being held as 100% interest and nothing applying to our principal. They informed us at that time that we were so far behind in our payments that they were keeping our current payments as interest. I provided all documentation to show our previous payments, and they even found many of the missing payments (being applied to the general ledger). This happened in March 2024. They continued to say that we were behind and kept our payments as 100% interest and even reporting us to the credit bureaus. We started making double payments a month to prevent any further damage to our credit, but the “past due amount” that they were showing was never decreasing. In November 2024, the VP of Mortgages, ****, has gotten involved. He froze our account from allowing us to make any payments while they fix the “accounting errors”. We have made attempts weekly to get ahold of ****, the collections department, anyone, and they will not give us information. Our tax paper even said that our “principal owed as of 12/31/24 was $0” but when I went into the branch the woman working told me “it only matters if you get audited”. Last week they reported TWO real estate accounts past due to our credit. We’ve hired an attorney who can’t even get a call back or response from anyone at the bank. We just want credit for what we’ve paid and our credit reflected that we HAVE NOT been late/past due.

  Business Response

  Date: 04/03/2025

  April 3, 2025
  
  
  Better Business Bureau
  ******* ******* ********
  ***** ** ******** ***
  **** * **********
  ******* ** *****
  
  
  Via email: *********************** 
  
  RE:  Complaint # ********* *** *** **** *****
  
  
  To whom it may concern,
  
  Thank you for your
  correspondence, which we received via email on March 24, 2025. At Land of
  Lincoln Credit Union (LLCU), we take Mrs. ******* allegations very seriously
  and have conducted a thorough investigation into the matter.
  
  Mr. ***** took out a mortgage
  loan with ******* Savings Bank (***) on December 15, 2022. On November 10,
  2023, LLCU completed its purchase and assumption transaction with ***,
  acquiring its assets and assuming its liabilities. There are various reasons
  financial institutions may voluntarily or involuntarily undergo an acquisition
  or merger, and this may sometimes indicate financial difficulty.
  
  Since the acquisition, LLCU has
  been proactive in working with Mr. *****. Before the acquisition, Mr. *******
  mortgage was on the cusp of foreclosure. After the deal was closed, LLCU
  management chose to work with Mr. ***** instead of proceeding with foreclosure.
  During this process, Mr. ***** expressed a desire to sell his home and
  requested LLCU's agreement to a Short Sale Agreement, which LLCU accepted.
  Management collaborated with Mr. ******* realtor throughout this process until
  both the realtor and Mr. ***** became unresponsive. Eventually, management
  learned from the realtor that Mr. ***** had withdrawn the Short Sale Agreement,
  and it was no longer in effect.
  
  As stated in Mrs. *******
  complaint, LLCU agrees that *** incorrectly applied payments, allocating them
  to interest. The LLCU accounting department has reviewed every payment since
  the loan's origination and has corrected any necessary discrepancies.
  
  When Mr. and Mrs. ***** raised
  concerns about missing payments with LLCU staff, management discovered that one
  missing payment had been erroneously applied to a general ledger account just
  two days prior to the acquisition. Once this was identified, it was promptly
  corrected. The branch manager who addressed this issue with the *****s reviewed
  the check images that Mrs. ***** provided in order to match all payments on Mr.
  ******* mortgage loan, which led to the discovery of this one erroneous payment. Mrs. ***** also alleged
  that a cash payment was missing but could only specify a date of October 21,
  2023, and no further support. Management did see a cash payment was applied on
  October 23, 2023.
  
  There have been allegations
  suggesting that missing payments may have been inadvertently deposited into Mr.
  ******* father-in-law's account. However, after reviewing both the deposit
  account history of his father-in-law and Mr. *****’s loan history, we found no
  evidence to support these claims. Additionally, the collections department
  reached out to Mr. ******* mother-in-law, who occasionally delivered payments,
  to discuss the missing payment allegations, but again, there was no evidence
  supporting those claims.
  
  The investigation also revealed
  an inconsistent payment pattern, with several months showing no payments. Staff
  interviews and documentation from prior to the acquisition indicated this same
  pattern at ***, similar to what we are now seeing at LLCU.
  
  LLCU underwent a core system
  conversion in late October 2024. During this process, all deposit accounts and
  loans were assigned new account or loan numbers. Following a core conversion, a
  financial institution does not report to credit bureaus for 90 days to allow
  sufficient time for post-conversion steps to be completed. However, one of the
  three bureaus is still reporting duplicate information, a known issue that LLCU
  is actively working with the bureau to resolve. While LLCU is not reporting two
  mortgages on Mr. ******* credit report, we filed an e-OSCAR on April 3, 2025,
  to have the duplicate entry removed, as we recognize the importance of having
  accurate information on credit reports.
  
  Land of Lincoln Credit Union sympathizes
  with Mr. and Mrs. ***** and their mortgage experience with ***. LLCU Management
  has made efforts to assist them since the acquisition, from not proceeding with
  the foreclosure at acquisition to facilitating a short sale agreement and working
  with payment arrangements. We hope this letter clarifies their concerns.
  
  Respectfully,

  ******* *****

  Vice President and Compliance Officer

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a charge from a motel on my account. I spoke with ******* ****** & her supervisor. I asked to dispute the charge( almost $70.00). Because I stayed on 5/15/2023 (********* **** ** **********). They told me they could not charge my card. So I withdrew$200.00 on 5/15/2023 & paid the motel in cash. I ask to dispute the charge ON 5/16/2023. ******* said she would send me the form & I could sign it through the email. (FORM was never sent.)
  Also the agreement was that if I got direct deposit that they would credit my account for $100.00 after 30 days. I had 4 direct deposit made & never got the credit. Her Supervisor put a hold on my account & now they are saying I owe over $75.00. SO I never got the form to dispute the charge.( I also talked to *** @ ********* ****).
  So I want them to clear my account & close it & Credit the $100.00 for the direct deposit & File a dispute against the motel. I have the documents but I am unable to upload them at this time.