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Business Profile

New Carpets

Carpet Weaver's Decatur
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installation
    - employees arrive smelling of cannabis
    - after installation floor board lifted up not keeping floor sealed

    Contact salesman
    - states he would have them return to fix
    - after a week and a half no one responded or contacted us
    - store contacted again stating they would send the employees out and we could contact the employee who installed by phone
    - multiple voicemails left for employee with no response
    - contact company again to find out the salesman we had no longer works there.
    - after speaking to a different salesman we requested someone else fix it since the employee who installed it has not responded
    - 2 more weeks corporate was contacted

    Corporate
    - corporate employee came out to replace board
    - after leaving we find the floor to have damage by box knife and a gap not contact the floor to keep a seal.
    - corporate employee contacted 2-3 times within 2 more weeks to fix and has not responded to fix

    This has been on going since Oct 2022
    -

    Business Response

    Date: 01/27/2023

    The BBB called the business on 1-27-2023, This is an overview of the phone call.

    The business ( **** *** ***) came out to the consumers home to check on the damages, they decided they will order a box of flooring to repair the damaged areas. They will also look into the baseboard issue as well.

    Customer Answer

    Date: 01/27/2023

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Carpet Weaver's Decatur is BBB Accredited.

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