Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/23/2024
  I was unknowingly charged 1019 in fees to file my taxes. When I called and asked for an explanation on the fees due to the fact I have no itemized bill at all whatsoever I was told I was charged $585 by Fast Tax to file my 2 w-2s. The owner ***** **** got on the phone did admit there was an overcharge of $100 and issued a check. But that leaves $534 unspoken for. When I asked about the charge it was explained the bank took $125 to request an advance that was approved that same day with no amount, then ultimately denied two days later with no explanation on how it went from approved to denied. That leaves $409 in fees that have no explanation. I asked how it was that much and I couldn’t get an answer as to where the itemization was. I would never agree to paying $900/1000 to get my taxes filed. I want my other money that has no explaining as to where it went. I’ve heard a lot of bad things before about this company but I had used them for the past few years. Now I did my own personal research and realized what I’ve heard was true. They’re stealing peoples money. My federal refund was 2,310 and the actual amount I’ll receive is 1,291.05. Attached will be my tax papers and the refund amount written by tax preparer ***** *******.

  Business Response

  Date: 02/13/2024

  In regards to this false accusation Ms ****** ****** ********* filed her tax return .  Because she only made $5000 for the entire year of 2023, her tax refund was low in the amount of $2310 but she still wanted to participate in our bank products and try for the loan next day.  She was charged $595 from us and a bank fees were $139 however her fee should have been $495 so we refunded her the $100. We also advised her she could pay out of pocket of course but again she wanted to try for the bank loan, the amount she has on the folder is minus her loan amount she tried to get from the bank . We told her that as well if she did not get approved for the loan add that amount back in to her money .The bank in fact denied her(soft credit check) and her refund amount is $1671.That is the amount she is receiving .  I believe she has her tax papers over the amount that shows to deduct the quick loan of $250 that she did not get so she will receive with her tax refund. Ms ****** ********* has also threatened us to stand and protest outside our establishment has personally contacted me through my personal cell phone and calling my employees names.

   

  Business Response

  Date: 02/16/2024

  Complaint # ********

  Here are the pictures of the harassing messages I have been getting from the complainants wife. 

  Please let me know if I need to send a picture of the check I had already written to the complainant.