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Business Profile

Financing

Pilot Finance Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22027450

    I am rejecting this response because: 
    I never received the prior email which had the attached response from them. Have a few concerns:
    Did not receive a phone call from **************** as indicated
    I called the phone number that appeared on all three of my credit bureaus which showed up at **************. I called this number as it was provided to me by the credit bureaus, as provided to them by the inquiring company.
    I know the local counsel has received some payments from **************** over the years and I have reached out to our local counsel for more details
    The debt was settled with their Local Counsel, ********* & ******** P.C., on July 24, 2020 through their office located at *********************************************************************************************************************** with a phone number of **************. They have not heard anything back more than likely since their local counsel, to which the debt was paid in full to the settlement offer, is permanently closed.
    Thank you for your time, and have a wonderful day!


    Sincerely,

    ***************************

    Business Response

    Date: 08/12/2024

    Please see attached. 

  • Initial Complaint

    Date:07/15/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20325796

    I am rejecting this response because:

    It continues to be unfair.  I am not changing the story.  I realize now that the document was in the bag that was stolen.  Also, take a look at all of the complaints about this company.  I wish I had read the complaints beforehand.

    Sincerely,

    *********************

    Business Response

    Date: 07/24/2023

    See attachment which clearly explains our position.

Pilot Finance Inc is NOT a BBB Accredited Business.

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