We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pharmaceutical Manufacturer

Takeda Pharmaceuticals America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Complaints

This profile includes complaints for Takeda Pharmaceuticals America's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Takeda Pharmaceuticals America has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am sure this complaint will cause retaliation (which is against the company policy and law).I complained about the center manager and when he wasn't there for a few weeks/months I said I was GLAD he was gone because the center ran better,Today he came back and confronted me and said "how do you know my situation, I was in the hospital with my dying dimentia parents" or something like that, yet it doesn't matter my mother died 15 years ago and my father has 2 years to live with stage 4 kidney failure. At the point this guy confronted me it was at the point where i HAD to say sorry or not donate that day and get paid.He doesn't have any empathy for my dead mother nor for my father. He treated me like garbage and LIED to me multiple times. I *WAS* truely glad when he was gone, it was a better center. I am not the only one who has had issues with him but I was told there was a no retaliation act for submitting a complaint against a worker and he came up in my face and made it like if i didn't kiss his behind or apologize i would be banned, Again, if you want to ban me from donating that's fine but you need to know I have ZERO empathy for the manager of this center now and after he strong armed me I wish nothing good for his family.

    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Takeda Help At Hand program has helped me access a necessary prescription for almost one year. The prescription is shown to cost me $1000 a month which is very much out of budget. I received paperwork to renew my application from the program in my mailbox a few weeks ago. I completed it and submitted it to my physicians office to be completed. I hadnt heard anything and am out of my medication now. I asked for a refill and they first told me it was approved and will be delivered in 3-5 business days. Then she said hold on and eventually said my prescription had no renewals. I asked if my application had been renewed and she proceeded to tell me that there is a lot of information missing in my application and that I used the incorrect application. I stated it was mailed to me by their organization. She said theres nothing I can do and that I have to complete the new application before they can help me. I asked to speak to a manager to see if I can at least get a month now and will complete the application and she said there is nothing more to do and shes dealt with several others in the same situation. So it sounds like their system has the issue and sent an outdated application to patients and they did nothing to correct the issue and will not help correct their error. It is very frustrating that the prescription cost is so high to begin with and then to have issues with their organization and offer no helpful solution to someone with medical needs is irresponsible.

    Takeda Pharmaceuticals America is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.