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Business Profile

Toys

Brick Loot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order and payment Date: 12/8/24. Shipment dates 12/10/24 - 12/20/24. Every correspondence has been almost the same response. I am told that the shipping department will have a tracking number at the end of the day and I hear, nothing more so I once again email to hear the same thing written just a little different. I asked for the situation to be escalated to a Supervisor and was still hit with the same type of answer. I found a phone number ************ which I called and was told to leave a name and number to say it twice I did this and still received no responses. I originally contacted them because I never received no receipt and could not find any order information when I signed in. The last last time I tried to sign into my account it gave me and error message saying I didn't have an active account.

    Customer Answer

    Date: 01/08/2025


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ********* *****

  • Initial Complaint

    Date:11/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday, November 13th, I purchased two small vehicles from brick loot as Im a Lego master and have a big following on ********. It was my intent to showcase them on my page. I havent heard from these people since, not a confirmation not a tracking number nothing. This place is truly a scam. A friend of mine sent me a set from them so I thought they were legit but after this and seeing the other comments here on BBB about them, I see I was scammed.

  • Initial Complaint

    Date:07/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my second experience with a Gift Subscription for a Brick Loot order for a grandson. Both times they did not acknowledge it as a Gift Subscription that would end at a specific time. I caught them on the first one they tried to go over. I signed up on their website for a three month gift subscription for a grandson out of state (Im in **, he is in MD) on December 6, 2023. I expected this gift would go out to him December, January and February. I received an email confirmation from Brick Loot (by my request) of my 3 month gift on December 8, 2023. I received a notification of the December shipment by email. Since then nothing. I am currently out in ******** visiting my grandson and saw the pile of Brick Loot boxes- my daughter had no idea who was sending them. I checked my credit card account and saw that ******************** has been billing my credit card in 3 month increments twice more for delivery until September! I did not authorize this. I wrote them and called them on July 10th from MD and have no response. I wrote them this morning providing proof of the emails we exchanged confirming my 3 month order and expected a response. Instead I received a tracking notification of delivery of another Brick Loot set to my grandson! Prior to this I never received notice of any delivery. I called and left another message. I want the billing stopped and I want a refund of the 2 Three month subscriptions they improperly billed me for. *********************

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a subscription box from the company on May 10, 2024. I paid $39.28. The company charged me immediately. I never heard from the company about when or if they sent the package. I never received any package. When I login, the account shows no information about where my purchase is-just that it was made. The company contacted me on June 4 to let me know my subscription was ending in June. I cancelled it because I never received my first package. I tried to contact the company through several different avenues - various email addresses listed on their site, and their in-site contact form. The company has failed to contact me back in regard to any resolution. I would like a refund.

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For my birthday I attempted to purchase a brickloot LIL news van building toy for ***** plus shipping. Cool. I went to process my payment and they took my money off my card but the order on their site keeps showing my payment info is incorrect!!!!! THEY STOLE MY **** MONEY!,, and Im call the attorney generals office next.

  • Initial Complaint

    Date:01/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************************************** makes it easy to subscribe but does not state how to cancel other than edit your account, which does not stop a subscription. Further, my subscription states it does not auto renew, but it does.

    Business Response

    Date: 02/06/2024

    We are so sorry it was difficult for you to find the cancelation contact. Our terms clearly show our contact info and if you need any help, you can send us a message at ***********************************

Brick Loot is NOT a BBB Accredited Business.

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