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Business Profile

Apartment Shares

University Plaza

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for University Plaza's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out and of University Plaza on 7/29/24. I checked my account several times over the following week to see if any charges were added. On 8/12/24 I saw they added two charges to my account. The first "Housekeeping Work Order Fees - General Cleaning - Light" for $40, the second "Damages Work Order Fees - Light Bulbs- 1 Bulb Out" for $5. I contacted them 8/12/24 to ask about the charges. The first was for a stain in one of the kitchen drawers that wasn't caused by me but by the previous tenant. I well documented the stain when I moved into the apartment in their move in condition form where I provided pictures of the stain. The second charge was for the bathroom light. They stated one side of the light had gone out and they needed to replace it. I cannot find anywhere in the lease where it states that tenants are responsible for replacing the bulb themselves nor that they are responsible for paying for replacement bulbs. Tenants are only responsible for replacing the bulbs of non-permanent light fixture, not permanent ones like the bathroom light. The light was like that when I moved in, and was never brought up to me after the several inspections that they said they did. I emailed immediately 8/12/24, and I heard nothing. I called again 8/18/24 and was again given the contact information for the manager, who I had been emailing. I emailed again 8/26/24, and heard nothing. I emailed again 9/03/24, finally I heard back on 9/05/24 from the manager. She stated that she would remove the $40 fee but that the lightbulb fee could not be reversed but she provided no more information. I immediately emailed back and have heard nothing since. On 9/6/24 I received an email stating that my balance was now past due but it was for the amount of $45. Regardless, no communications that I received had a due date on the bill. I wasn't even properly notified of the charges until 8/23/24 through an email. If I had not been checking the account I would not have know until then.

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son is being charged for maintenance requests that he put in that should have been done before he moved out now they want to charge him every was out they never expect the apartment when he moved out

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son moved into University Plaza on 8/17/23. It was a furnished apartment. The couch was in terrible condition. Pictures are attached. I asked about replacement of the couch on the day of move in and was told that new couches are coming in about January and was given a sofa cover. I emailed the manager photos of the couch the next day as I felt this was unfair that I was paying $935 per month for an apartment that wasn't up to the likeness of the couch in the advertisement attached. She never responded. 6 weeks later I called her. She would not take my phone call. She emailed me back though and offered a credit of $150 which I thought wasn't adequate for the damage on the couch. I should be getting a reduced amount of rent since they didn't provide a couch that was in reasonable condition.

    • Initial Complaint

      Date:10/25/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son moved into these "furnished" apartments 8/17/23. The couch was in terrible condition. (Photos attached). I immediately talked with someone at the front desk that day, I believe a student worker. She handed me a couch cover which wasn't the greatest solution. The next day, I emailed the manager photos of the damaged couch. I told her it looked like it had been purchased at a garage sale. It looked nothing like the photos on their website of the couches in the apartments that were promised. I never heard back from the manager. After 6 weeks, I called the office. She would not speak directly with me. She had a student relay messages back and forth to me on the phone. She did email me back but only after I had called there. She offered me $150, but this didn't seem fair since the couch is a big part of the apartment and the only furniture to sit on. I think the payment needs to be more like $500 since I'm paying $935/mo for rent. My son did not get what was advertised on their web site and I think this is fraudulent practices.

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son moved into University Plaza on 8/17/23. It was a furnished apartment. The couch was in terrible condition. Pictures are attached. I asked about replacement of the couch on the day of move in and was told that new couches are coming in about January and was given a sofa cover. I emailed the manager photos of the couch the next day as I felt this was unfair that I was paying $935 per month for an apartment that wasn't up to the likeness of the couch in the advertisement attached. She never responded. 6 weeks later I called her. She would not take my phone call. She emailed me back though and offered a credit of $150 which I thought wasn't adequate for the damage on the couch. I should be getting a reduced amount of rent since they didn't provide a couch that was in reasonable condition.

    University Plaza is NOT a BBB Accredited Business.

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