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Business Profile

Real Estate Services

Barrington Plaza Realty LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I financially helped my son and two of his roommates rent this apartment while they were attending *** as college students. I personally saw the premises the way they left the unit and I have been trying to get their security deposit back for them since MAY! We have still not received it. Others state in their reviews of this complex that they too do not receive their security deposits either. The security deposit is a full month's rent and there is no reason nor paperwork provided by them explaining why this has not been returned to my son or if there are any wear and tear deductions. Can someone please look into this for us and help us get it back without me having to hire an attorney? Because that is my next step. Thank you.

    Business Response

    Date: 01/04/2024

    To Whom It May ********************* remove this complaint from the Barrington Plaza Realty BBB account.

    Attached please find the bank statement indicating that *********************** received and deposited the check of $462.24. She received a detailed account of any withheld funds due to the condition of the residence upon her moving out. The delay in the disbursement of these funds due to her appeal of the charges and verification that she was the originator of the security deposit. If you have any questions and/or further concerns, please feel free to contact us at **************************************** and/or ************************ (a parent/managing company).

    I thank you for your time, assistance and consideration.



    ***************************
    Paralegal, Office Manager, HR Admin: *****************.
     *****************
     www.relyservices.com/
    ************************
     ********************************************************************************

     

    Customer Answer

    Date: 01/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally tried to rent an apartment for them they did not have the apartment they tried to give me a moldy mildew smelling apartment. I let them know that I will not need that because the obligation was not met. I then sent to the demand letter for my check of $3325 they agreed to that amount. However they held my check for 2 weeks it was supposed to been sent to me on November 12th the check sat at their office for 2 weeks. Once the check came to me the check was made out to the wrong name. I deposited the check. The check return from their Bank. I have asked them several times to send me my money either by check or zelle but they are avoiding me. They're acting as though I have not submitted them the check with the incorrect name and I showed them that the check was returned. No one is trying to get back to me for my $3325. To me they're trying to fraud me. I need to know if I can have some help with them giving me my money back. As this is a way to keep my money. It seems to be a game from the beginning. As it was their faults of not meeting the agreement with the apartments.

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attached are the emails between myself and the business. Myself and two friends viewed one of the business's apartments and decided to apply. The two of then gave me their share of the application fee, and I finished the application and paid the total fee of $240 on June 23 2022. On July 1 and July 8 I asked regarding the status of the application and received no response. On July 13 I asked again and asked for a possible refund and I was told they would give me an update about the application as soon as possible. I received no such update. On September 15 I asked for a refund and was told to give them 48 hrs. I received no follow up. On September 26 I asked for an update and have received no response. I am not sure of the laws regarding this sort of thing, but I believe that it is evident that the business is being quite uncool for lack of a better term.

Barrington Plaza Realty LLC is NOT a BBB Accredited Business.

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