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Business Profile

Rental Listings

Pittsley Realty

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pittsley Realty's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pittsley Realty has 2 locations, listed below.

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    • Pittsley Realty

      1005 Regent Drive Dekalb, IL 60115-6052

    • Pittsley Realty

      1005 Regent Dr Apt 1 Dekalb, IL 60115-6052

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/19/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint on my rental property. Upon me moving in there are multiple broken window in my unit that have not been fixed. Now that its winter time my water heater is broken and its been broken for 1 week and a half and they havent been to fix it until TODAY ( 12/18/23) which resulted in them messing up my heat in my apartment. Now I have no heat and no hot water . I have a 1 year old baby. When I went to express these issues to the property manager **** Pittsley he insulted my intelligence made me feel like I was wrong for coming down to the offices , laughed in my face and then recorded me . Once I called the police to file a report he then proceeded to lie to me and mock me then tell me to leave the office. He is utterly disgusting and disrespectful.

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my car got towed in front of my house by "Lovetts" but i have a valid parking permit, when i contacted the towing company they told me that as long as they can't see the permit on the windshield i never purchased it, and i had my landlord sent them proof they still didn't care so basically by loosing a $20 permit they are making me pay $230 for it even though my parking permit is still valid until July 2023 an i have proof of everything i mentioned. i explain the issue to them and they told me if i can't find the old permit i will have to pay and additional $50 and i don't think it's ethical at all.

      Business Response

      Date: 10/31/2022

      Hello, 

      The attached complaint was received by our office today, 10/31/2022. 

      All of our parking lots require valid and visible parking passes in order to be in the lot. This is indicated in our lease agreement, the parking permit submission form, and signs entering all lots. The incident was brought to our attention by the tenant and they indicated that they had tint installed on their vehicle. The installers had potentially removed the sticker during install, as ******* had indicated that there was no sticker in the vehicle. A replacement sticker for lost or stollen passes is $50. However if the pass is brought to our office, whole or in pieces, we will exchange it free of charge. Had the tenant contacted us prior to parking in the lot, we would have offered to issue a temporary parking pass or exchanged the pass as noted above. Lovetts has permission to tow any and all vehicles parked in our lot without a valid/visible pass at any time, again as indicated by the lease agreement, parking permit submission form and signs going into the lot. 

      Please let us know if you have any further questions. 

      Best,

       

      Pittsley Realty, Inc

      Pittsley Realty is NOT a BBB Accredited Business.

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