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Business Profile

Baseball Cards

Riddell

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baseball Cards.

Complaints

This profile includes complaints for Riddell's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Riddell has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Riddell

      1700 W Higgins Rd Suite 500 Des Plaines, IL 60018

    • Riddell

      7501 Performance Ln N Ridgeville, OH 44039

    • Riddell

      9801 W Higgins Rd # 800 Des Plaines, IL 60018-4706

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Speed Flex helmet on June 16, 2023. I had the helmet painted, and everything was great. When I reassembled the crown pad and the main pad, the retainer grommets popped off. The plastic threads were stripped. I called Riddell, and a customer service person instructed me to fill out the online form for refurbishment, which was odd because practice started on July 12 and my son would be without a helmet for up to 6 weeks. I just needed replacement pads. I filled out the online refittement form like the customer service guy instructed me to, but I have yet to receive instructions via email on shipping information or any other process to fix the helmet.

      Business Response

      Date: 08/07/2023

      Our ************* Manager has reached out to the customer to gather more information and offer a resolution. The customer did not answer the call and a voicemail message was left. When we able to fully understand the situation and can offer a solution, I will update this complaint. 

    • Initial Complaint

      Date:07/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number ********* Placed order for an XL sized football helmet and a pump with oil for the helmet for my son. I only received the oil and pump in June to my address. Called about helmet a few times and Riddell kept telling me that his helmet was waiting for the shell. Now got notice about shipping and they sent the helmet, that I paid $550 for its going to some stranger and their home. Not my address on the order. My address is ***************************************************.

      Business Response

      Date: 07/13/2023

      Apologies for this inconvenience. We have a technical error which is sending the wrong tracking information to customers. The tracking number for order 442176182 is ****** ************ and can be tracked with this link: *****************************************************************************************

      The shipment is out for delivery as we speak and is expected to arrive to the customer between 1 - 5 PM today.  

      We are aware of the technical issue and are working to remedy it as we speak. 

      This order belongs to 

      ***********************

      4251 FM 2181  STE 230-439

      *******, ** 76210

      Again - please accept our sincerest apologies for the inconvenience this may have caused. 

    • Initial Complaint

      Date:06/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Riddell- ******************************************************************************************* Order No. ********* Riddell advertises free returns. Took five days of phone calls to connect with customer service per their instructions to obtain a return authorization.From their own packing slip "We want you to be completely satisfied with your purchase. Our return policy is simple. If you are not pleased with your merchandise for any reason, you may return the product within 30 days of receipt. Returns will be issued in the same manner as the order was paid."Upon finally connecting with a live representative on the sixth day of trying, I was informed this would take a little while and warned I'd be charged a restocking fee. I am being charged a hidden $75 restocking fee because as customer service rep ******************************* explained, Riddell will just throw the helmet in the garbage when it is returned. There is nowhere in the purchase of the item or shipping that clearly states returns will have a $75 restocking fee. This hidden fee is stealing money from the consumer.

      Business Response

      Date: 07/10/2023

      Good Morning- 

      Apologies for the delayed response. I was out of the office last week and am just seeing this notice now. 

      Our return policy is listed on the link below as well as in the terms and conditions which customers agree to when processing an order. However, we do sympathize with this customer and will take the action of waiving the restocking fee for the inconvenience and confusion experienced on this order. We apologize for any frustrations we may have caused on this and hope this is an acceptable resolution. 

      ********************************************************************

      Customer Answer

      Date: 07/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/27/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 7th we ordered a Speedflex helmet through our head coach who placed a order for 3 helmets through a Riddell Service Rep. ** expected the helmet in May. After repeated inquiries the service rep. ******** the coach that he had failed to place the order for him in March as he indicated he had and that he could no longer get them. I contacted Riddell directly who told me there was a product shortage and they could not process any new orders. I contacted them a second time pleading my case that had their rep. placed the helmet order when we paid for them we would have our helmet. The only response was I'm sorry. Now we are nearing a senior football season and there are no helmets available from any other source that fit my sons head correctly. While I received my money back after waiting 4 months for a helmet, I am distraught that this company and their sales rep have put me in a situation that I can't find a resolution to. If they could find one helmet to fill my order immediately this would be resolved, but they seem to only be trained to say "no, we're sorry".

    Riddell is NOT a BBB Accredited Business.

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