Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my profound dissatisfaction with the service provided by Unique Repair Services, which has been marked by unprofessional behavior, poor communication, and a lack of accountability.On Sunday, June 8th, 2025, our home dryer broke downa relatively simple issue we later learned was due to a broken belt. We contacted Unique Repair Services and paid a $119.00 service fee, expecting professional and efficient support.Instead, we were assigned a technician named "*** *." who initially refused to inspect our machine, citing that the vent hose was coiled instead of straightan irrelevant concern at that point. He attempted to leave our home without even opening the unit. Only after we insisted did he proceed to examine the dryer and diagnose the issue as a broken belt. He stated he would return on Friday, June 13th with the necessary parts to complete the repair.However, on the scheduled return date, *** *. failed to ring our doorbell or contact us by phone (verified by our call logs). Instead, he left a note outside our condo complex stating, Sorry! [They] missed us. No legitimate attempt was made to notify us of his arrival.When we followed up with customer **********************, we encountered additional challenges. A representative named ******** dismissed our concerns and insisted that the technician had made multiple attempts to reach usan assertion that is demonstrably false. Despite our efforts to explain, ******** repeatedly interrupted, condescendingly talked over us, and refused to acknowledge the lack of service provided on two separate occasions. She also declined to issue a refund, claiming that service was given, leaving us out $119.00 and still without a functioning dryer.This experience has been extremely frustrating. The combination of unresponsive technicians and combative customer ********************** has made it clear that Unique Repair Services is not committed to professional or ethical standards.

  

  Business Response

  Date: 07/11/2025

  We sincerely regret to hear about your recent experience and understand your frustration. At Unique Repair Services, we strive to provide reliable, professional service, and it is clear that we did not meet your expectations in this instance.
  We would like to clarify the events from our end:
  On the scheduled return visit on June 13, 2025, our technician arrived at your condo complex and made multiple attempts to contact you. We have attached screenshots of three outbound calls made to the phone numbers on file, as well as text messages sent in advance, notifying you that the technician was on the way. Unfortunately, we did not receive a response, and the technician followed protocol by leaving a note at the property after waiting.
  We understand that you may not have seen or received these communication attempts at the time, but our records show that reasonable efforts were made to reach you.
  Additionally, we apologize if your interaction with our customer ********************** representative was not handled with the professionalism you expected. We are currently reviewing that exchange internally to ensure our team is upholding the standards we expect in customer **********************.
  While we understand your request for a refund, the service fee covers the technicians diagnostic visit, which was completed. That said, we genuinely regret the inconvenience this situation has caused.
  If you would like to discuss this matter further, please dont hesitate to contact our office directly. We remain available to address any outstanding concerns.
  Sincerely,
  Unique Repair Services

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The repair technician came to fix my washer because it wasnt draining properly. After a quick look, he claimed the dampers needed replacing. He ordered the parts and came back three days later to replace them. However, the washer still had the same issuemy clothes were wet, and it wasnt draining.I called the company again, and the technician came back three days later. This time, he called someone for advice over the phone. The person on the phone asked if he had removed the tub, and he admitted he hadnt. After struggling for 15 minutes, he finally removed the tub and said the hub nut needed replacing. He then informed me that I would have to pay for the parts.I called the company three more times and finally got a call back, only to be told I was responsible for the parts because they claimed this was a new issue. Its clear the technician didnt do a thorough inspection during his first visit, which could have prevented this delay and additional costs. Even the manager admitted over the phone that replacing the dampers wouldnt fix the draining issue.The lack of accountability and poor service is unacceptable. I would not recommend this company to anyone.5/23/25 - 350 dollars and still having the same issue.

  

  Business Response

  Date: 06/06/2025

  Thank you for taking the time to speak with us and for sharing your concerns regarding the recent service on your washer.
  We understand your frustration with the ongoing draining issue and appreciate the opportunity to clarify our findings. Based on the technician's initial inspection, the dampers showed clear signs of wear and were replaced as part of necessary maintenance. These parts were worn due to regular use and, independent of any other issues, required replacement.
  During the follow-up visit, a separate issue involving the hub nut was identified. While we understand your belief that this was the original cause of the problem, our assessment is that the two issues are unrelated and developed as part of normal wear and tear. We recognize that the additional repair was unexpected and inconvenient, and we sincerely regret any disruption this may have caused.
  In light of the situation, we have offered a discount on the required parts for the second repair in an effort to help resolve the matter fairly. While we are unable to cover the full cost of the repair, we hope this gesture demonstrates our commitment to customer ********************** and to finding a reasonable solution.
  Please dont hesitate to reach out if youd like to move forward with the repair at the discounted rate, or if you have any further questions or concerns.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business works directly with ******* on repair issues. I paid $119 today to have someone come out and to get my dryer working. The man was here for 3 minutes to tell me that the control panel did not work and tried to sell me a $500 control panel. He did not even get the dryer temporarily working and I paid $119. I feel cheated on this money as I paid for a service and I got nothing. I spoke with them on the phone today and they refuse to even pay me a portion back though they could not deliver. The dryer was only $700 so I cannot pay $500 on a control panel they know that they are setting me up to just take the $119.

  

  Business Response

  Date: 05/14/2025

  Thank you for reaching out and for sharing your concerns. Were sorry to hear that you were dissatisfied with your recent service experience.

   

  Wed like to clarify that the $119.00 fee you were charged is a standard diagnostic fee, which covers the cost of sending a certified technician to your home to assess the issue and provide a professional diagnosis and estimate. This was communicated at the time the service was scheduled.

  
  Our technician was able to quickly and accurately determine that the issue with your dryer was a faulty control panel and provided you with an estimate for the repair. While we understand that the cost of the repair may seem high relative to the original price of the dryer, our responsibility is to provide a thorough and honest evaluation so that you can make an informed decision about whether or not to proceed.

  
  We regret that you feel you received nothing from the visit, but we respectfully maintain that the diagnostic service was performed as promised. The fee is not contingent on whether a repair is performed or whether the customer decides to move forward it is for the technicians time, expertise, and assessment.

  
  That said, we value your feedback and would be happy to discuss your concerns further if you have additional questions.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7, 2025, my ** washers motor failed while under warranty. ** directed me to Unique Repair Services, and I scheduled an appointment that fit my schedule, despite other options. Unique Repair pre-charged me $119 before the visit. The technician arrived and confirmed the motor needed replacement, a straightforward fix according to ** and other appliance companies. While unscrewing bolts, he struggled with a tight one. I suggested using WD40 to loosen it, but he declined and used a hammer and wrench instead. This excessive force broke the bolt. He spent over an hour trying to remove the broken bolt to access the motor but failed. He then quoted nearly $1,000 for additional parts, claiming the broken bolt complicated the repair. This cost was unreasonable, as it nearly matched the price of a new washer.I contacted Unique Repairs manager, ***, explaining that their technician caused the damage, so I shouldnt be responsible for the extra costs. *** was unempathetic, refused to take accountability, and insisted his company wasnt liable for the broken bolt. I warned that Id file a complaint and seek legal action, but *** remained uncooperative, promising to escalate to the owner, ***, without follow-up. I reached out to **, who agreed Unique Repair should cover the damages since their technician broke the bolt. In a three-way call with ** and Unique Repair, ** reiterated that Unique Repair was responsible, but *** still refused to assist or acknowledge fault.Due to Unique Repairs negligence, Ive been without a washer for two weeks. Unable to afford the inflated repair costs and with no resolution, I was forced to purchase a new washer, despite the original being under warranty. This situation could have been avoided if Unique Repair had taken responsibility for their technicians error. Their lack of accountability and poor customer ********************** caused significant inconvenience and financial loss.

  

  Business Response

  Date: 05/14/2025

  Thank you for your message. We understand your disappointment and the inconvenience this situation has caused, and we appreciate the opportunity to respond.
  

  Our technician followed standard procedures during the scheduled repair visit. Upon inspection, it was confirmed that the motor needed replacement, as you mentioned. However, during the disassembly process, one of the bolts securing the motor was seized due to the age and condition of the washer.
  
  Despite careful effort, the bolt broke while being removed a known risk when working with older hardware.
  
  We want to clarify that the technician did not act improperly or use excessive force. In fact, he made multiple attempts to extract the broken bolt and complete the repair, but due to its condition, the process became significantly more complex. This additional labor and the potential need for new components were reflected in the updated estimate provided.
  
  We understand that the repair cost ultimately exceeded what you were willing to spend, and we respect your decision to replace the washer.That said, the complications we encountered were directly related to the washers age and not due to negligence on our part.
  
  While we regret the outcome, our team made every reasonable effort to assist you. Were sorry this experience did not meet your expectations and appreciate your feedback as we continue to serve our customers.

  However, given the circumstances and the condition of the appliance, we will not be accepting any financial responsibility for the issues that arose during the attempted repair.

  Customer Answer

  Date: 05/22/2025

  Complaint: 23213904
  
  I am rejecting this response because: Thank you for your response regarding the repair attempt on my ** washer on April 7, 2025. However, your explanation fails to address the technicians negligence, which caused significant damage and financial loss. I am writing to reiterate my position and demand a resolution.

  Your letter claims the technician followed standard procedures and that the bolt broke due to the washers age and condition. This is inaccurate and contradicts the assessments of both ** and other repair companies I consulted. The technicians decision to strike the bolt with a hammer and wrench, despite my suggestion to use WD40, directly caused the bolt to break. There were alternative methods to loosen a seized boltsuch as applying a penetrating lubricant or using a bolt extractorthat the technician did not attempt. Using excessive force with a hammer, knowing the risk of damaging the washer, constitutes negligence and deviates from professional repair standards.

  Furthermore, during a three-way call with ** and your manager, ***, ** explicitly confirmed that Unique Repair Services is liable for the damages caused by your technicians actions. Other repair companies I contacted also agree that your technicians approach caused the issue and that Unique Repair is responsible. The broken bolt escalated a straightforward motor replacement, covered under warranty, into an unreasonable $1,000 repair quotenearly the cost of a new washer. As a result, I was forced to purchase a replacement, incurring significant financial loss and two weeks without a functioning washer.

  Your refusal to accept responsibility contradicts the consensus of ** and other professionals and ignores the technicians role in causing the damage. I demand a full refund of the $119 pre-charge and compensation for the cost of the new washer, as these losses stem directly from your companys negligence. Please provide a resolution within 7 business days (by May 30, 2025). If we do not reach a settlement, I will pursue legal action in small claims court in ***********, and Unique Repair Services will be responsible for all damages plus associated court fees.

  I urge you to reconsider your position and address this issue promptly. You may contact me to discuss a resolution.

  
  Sincerely,
  
  ******** Raol  

  

  Business Response

  Date: 06/06/2025

  Thank you for your continued correspondence regarding the ** washer repair service conducted on April 7, 2025.
  We understand your concerns and have thoroughly reviewed the details of the service appointment, including your recent statement. After further internal evaluation and consultation with the technician involved, we stand by our original assessment that all work performed was in accordance with standard repair procedures, given the condition and age of the appliance.
  While we acknowledge your suggestion during the service visit, our technician made a professional judgment call based on the tools and techniques appropriate for the situation. Unfortunately, in rare cases involving aging or seized components, breakage can occur despite careful efforts. We maintain that the technicians actions did not constitute negligence.
  As such, Unique Repair Services will not be accepting liability for the resulting damage or any related financial claims. We also cannot offer reimbursement for the service fee or compensation for the replacement washer.
  We regret that this outcome is not what you had hoped for and respect your right to pursue further action if you choose to do so. 

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late last summer/early fall 2024 we filed a claim for appliance warranty service to have our ** oven repaired. Unique was the firm that serviced the claim. A repair team came out and diagnosed the problem. They had to order parts and returned a second time to complete the repair. In order to diagnose and repair the oven, they had to remove it from the kitchen cabinetry (it is a built-in oven). In doing so, the team used a machine to assist with the removal/lift which damaged the one of the cabinet drawers. The cabinet finish was scratched and chipped. We called Unique to get resolution and have the drawer repaired (it needed to be ***ainted). I arranged to have the drawer ***ainted, removed it, took it to the fabricator and reinstalled it. Unique told us to submit the invoice for reimbursement. We did this on 11/11/2024 - I have the email chain with their customer ********************** *** documenting such. The total cost was $93.55 ($50 for the repair and $43.55 for mileage to/from the cabinet fabricator). They acknowledged responsibility and promised to send a check. The claim was sent to "***" for processing. We've been chasing this company for the check and/or a status ever since. They do not return emails. I called on 4/11/25 and tried to speak to the ** or owner. The customer ********************** manager answered the phone and told me "***" was their sales manager and he would call be by the end of the day. This did not happen. They also told me their records indicated that the did in fact damage the cabinet and it was verified by their repair team. I don't understand why it takes 6 months for a company to own up to the damage their employees caused and cut a check for less than $100, let alone return inquiries from a customer. I would like my reimbursement check and an apology from "***", if this person even exists in the first place.Unique would have the account under the name of my spouse, ***** ********, ************, same address.

  

  Business Response

  Date: 05/21/2025

  Just want to let you know I did cut that check that the customer was looking for and I want to try and close this out.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23198454
  
  I am rejecting this response because:

  a) I do not have the check in hand.
  b) The business makes no date reference to when the check was cut nor mailed.
  c) The business has made no effort to contact me.

  Per the BBB website, I was informed the business sent a response on 5/21/2025.  This is the response I got "Just want to let you know I did cut that check that the customer was looking for and I want to try and close this out."  In my opinion, this response lacks the details I need to close out the case. I'm still waiting for the reimbursement which I've requested from this business for several months.

  
  Sincerely,
  
  ***** ***********

  

  Business Response

  Date: 06/06/2025

  Dear *****,
  First and foremost, we sincerely apologize for the inconvenience and frustration this experience has caused you and your family. It is absolutely not the level of service we strive to provide, and we completely understand your disappointment especially given how long it has taken to resolve what should have been a straightforward reimbursement.
  We acknowledge and take full responsibility for the damage caused to your cabinetry during the service visit. You did everything right by documenting the issue, handling the repair, and submitting your invoice promptly. You were patient and thorough in your follow-ups, and we regret that our communication fell short in keeping you informed.
  We want to assure you that your reimbursement check has been processed. Check #***** in the amount of $93.55 has been mailed to the address we have on file. If you do not receive it within the next few days, please dont hesitate to contact us directly so we can make it right without any further delay.
  Additionally, we will be following up internally to address the lack of responsiveness and to ensure that situations like this are handled with the urgency and respect they deserve going forward. On behalf of the entire team including *** we extend our sincere apologies and appreciation for your patience.
  If there's anything else we can do to assist you, please reach out.

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The merchant has sent me a check in the amount of $93.55.

  I appreciate the BBB's assistance in this matter. Without your involvement, the merchant would never have followed through on their comittment.

  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unique repair services was hired by ** to service my electric range that was still under warranty! They came out on 3 separate occasions starting in December ***************************************************************** the unit! The last and final time I was told that the unit is unrepairable and theyll let ** know! ** claims for the the past month theyve been waiting on final word of unique in order to replace or refund the range.. Basically both companies are blaming one another and Ive been without a working stove thats under a year old for 3 months.

  

  Business Response

  Date: 03/20/2025

  Hi *****,

  
  Thank you for taking the time to reach out to us. We completely understand your frustration, and we sincerely apologize for the inconvenience youve experienced with your electric range. As you mentioned, our technicians visited your home on three separate occasions, and we have been working diligently to address the issue.

  
  After discussing your case with **, they recommended submitting a parts claim as they suspect a defective part may be the cause of the ongoing issues. I want to assure you that I have been advocating on your behalf with **, and I have an extensive email chain documenting our communications. Unfortunately, despite our best efforts, we have not yet reached a resolution.

  
  I understand from your complaint that youre requesting a refund. However, I want to clarify that the cost of this repair was covered by ** under warranty, so we do not have a refund to issue at this time. That said, we are still in the process of working with ** to resolve the situation, and I will continue to follow up until a solution is found.

  
  We truly value your patience and understanding during this process. Please rest assured that we are doing everything we can to get this issue resolved for you as quickly as possible. If you have any questions or would like further updates, dont hesitate to reach out to me directly.

  
  Best regards,

  ******* Gonzalez 

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 18, 2024 I called ******* and reported the issue with my refrigerator for repair due to my freezer stopped working. I got the text message on September 18 from Unique Repair Services, *** that appliance repair appointment has been scheduled for Friday, September 20, 2024. On September 23, 2024 the technician arrived, figure out the problem and left by informing me that he has to order the parts. On September 25, 2024 he came again and replaced the frions equipment and compressor (under warranty). Unfortunately, it did not fixed the original issue, and the freezer did not work properly, it just keept the fridge (just a little bit cold) temperature. I reached out your company again and explained that the repair wasnt done properly we scheduled the following appointment on October 11, 2024 but on October 10, 2024 I got a text message We regret to inform you the appointment will need to be canceled due to our tech being out sick. On October 16, 2024 I got the same text message informing me that technician is still sick. Finally, the third appointment was scheduled on October 21, 2024, the technician showed up, he did something but 24 hours later the refrigerator stopped working, so it become even worse. On October 23, 2024 I called to them again and informed them that my refrigerator doesnt work at all now, and instead of to schedule another appointment I was told to call the ******* because they already did all possible repair. The repair process has been far from satisfactory and it never happened to eliminated the original problem. After all the services I received, my refrigerator stopped working at all, it become even worse. From the beginning, I had the issue with the fridge only, but after the technicians visit and repair he made, my refrigerator completely stopped working.

  

  Business Response

  Date: 11/22/2024

  Thank you for reaching out and providing us with detailed information regarding the ongoing issues with your refrigerator. We understand the frustration this situation has caused,especially with the continuous disruptions to your appliance and the delays in the repair process.
  
  After reviewing your case, we regret to inform you that, based on the assessments from the technicians who have serviced your unit, the refrigerator has unfortunately been deemed unrepairable. We have been actively working with ******* to resolve this matter and ensure you are properly supported. However, we have been informed that an open VOC complaint has caused some delays in processing the resolution.
  
  We want to assure you that we are committed to resolving this issue as quickly as possible and are continuing to collaborate with ******* to explore all available options, including a potential replacement.
  
  We understand the inconvenience this has caused and truly appreciate your patience as we work to find a satisfactory solution. Please do not hesitate to contact us for any further updates or assistance during this time.

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22468963
  
  I am rejecting this response because:
  To Whom It May Concern,
   
  Please be advise that I am not satisfied with a business reply (see below), it did not provide any resolution of the issue as of today. It just wording without any constructive actions. The company couldnt identify the issue on the first place, it took 5 appointments over two months and as a result they screwed up the working refrigerator completely. A few days ago, I got a call from the company requesting me to open a new/another claim with ******* with no reason and I could not get a reasonable explanation/advise the reason for new claim. After my multiply attempts to resolve the issue and to get a reasonable compensation and to get back my money paid for the repair I was refereed to contact only ******* regarding this matter.  The main reason of the refusal was that the claim was open with ******* and the repairs money was paid to ******* and if I would open the claim directly with the company, I would pay double for the repair which never happened.
  If the issue is not going to be resolved by the end of the year, I would consider all additional legal possibilities.
   
   
  Thanks,
  **** ********.

  

  Business Response

  Date: 12/26/2024

  Thank you for reaching out and providing us with detailed information regarding the ongoing issues with your refrigerator. We understand the frustration this situation has caused,especially with the continuous disruptions to your appliance and the delays in the repair process.
  
  After reviewing your case, we regret to inform you that, based on the assessments from the technicians who have serviced your unit, the refrigerator has unfortunately been deemed unrepairable. We have been actively working with ******* to resolve this matter and ensure you are properly supported. However, we have been informed that an open VOC complaint has caused some delays in processing the resolution.
  
  We want to assure you that we are committed to resolving this issue as quickly as possible and are continuing to collaborate with ******* to explore all available options, including a potential replacement.

  In reviewing the complaint with *******, the customer needs to provide proof of purchase for the appliance. See below from our contact with *******

  Hi *******,
  
   As of today, the ************** is communicating with the Customer and have offered a Refund.  The issue per the notes is that ******* cannot proceed with the Refund without a Bill of Sale from the Customer.
  
  Thanks,
  
  ****
  
  
  **** ******* | Senior Regional Service Manager | In Home Customer **********************
  Samsung Electronics
  M:************ |
  ************************************************

  
  

  Customer Answer

  Date: 01/05/2025

   
  Complaint: 22468963
  
  I am rejecting this response because, as of now, nothing has been done to resolve the issue. I have received several responses about how great Unique Repair Services is, but the reality is that they did NOTHING. It seems they have a great deal of experience in 'resolving' such issues, especially when it comes to avoiding responsibility rather than addressing the problem. After my several communications with ******* about refund/reimbursement they also stopped responding me. The confirmation of purchase from ********** is attached.

  
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They cancelled a repair appointment the night before and put me off until next week. I have waited 5 days for the repair on my dishwasher. ******* uses them.

  

  Business Response

  Date: 11/19/2024

  We had to reschedule the original appointment due to our technician being sick. We rescheduled for the following week and completed the repair. The customer signed off on the **********************. The issue is resolved. 

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came and service my ******* refrigerator. Repairs included 60 day warranty. At about 50 days, the refrigerator is experiencing the same problem. Scheduled service. Day of service, they text and said the service tech was sick and can come out for 5 more days. They did not attempt to coordinate immediate service. Ive requested a copy of my receipt and/or invoice for original repairs but they avoid me. They asked for my email which Ive provided NUMEROUS times, only to continue to avoid me.

  

  Business Response

  Date: 09/03/2024

  Dear **************,
  
  Thank you for taking the time to voice your concerns regarding your experience with our company. We apologize for the inconvenience of the technician calling in sick and having to reschedule the appointment. Unfortunately,right now our technicians are very booked in your area. If service is still needed for the unit, we will be more than happy to schedule something right away for you. It does look like we have sent the invoice to you multiple times.We will again resend this to the email on file and also put a hard copy in the mail for you. 

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22116955
  
  I am rejecting this response because:

  I wasnt satisfied with original repairs and then when that failed, I tried to get it remedied while the part was still under warranty. Got the run around. Im done with both ******* and Unique Repairs Services. Im out the $700 for the useless repair

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/06/2024

  **************,

   

  We did try our best to get our technician out in a timely manner to remedy the problems that you continued to have with the unit. Unfortunately this time frame when we could have the tech out did not work with your schedule and you decided to cancel the repair. We hope that you did find a solution to the problems with the refrigerator. 

• Initial Complaint

  Date:07/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to Unique Repair Services (their Indianapolis Location) for my ******* refrigerator as they are an approved warranty specialist company. I have called 3-4 times over the past month and cannot receive a callback. I've scheduled now 3 APPOINTMENTS and have been rescheduled each time. ******* says this is the only company they will hire to fix my refrigerator. I just want this matter dealt with in a timely manner. I'm frustrated by the lack of response. Makes sense why they have a 2.9 star review on ******* Many of the reviews mentioned filing a complaint on BBB was the only way to receive a response back.

  

  Business Response

  Date: 08/05/2024

  Dear Mr. ********************* reviewing the information ******* sent over to us it looks like you are in the ************ area. Unfortunately, we no longer service this area currently. We have directed this ticket back to ******* multiple times to be reassigned to another company. We apologize for the confusion; however, you will need to go back to ******* to have them send this service request to another company in the area.