Complaints

This profile includes complaints for AmeriCash Loans, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AmeriCash Loans, L.L.C. has 24 locations, listed below.

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  AmeriCash Loans, L.L.C.

  2400 E Devon Ave Ste 300 Des Plaines, IL 60018-4600

• 

  AmeriCash Loans, L.L.C.

  1513 E 53rd Street Chicago, IL 60615-4509

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  AmeriCash Loans, L.L.C.

  1801 W. Dempster Evanston, IL 60201-4026

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  AmeriCash Loans, L.L.C.

  1590 North Rand Palatine, IL 60074-8510

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  AmeriCash Loans, L.L.C.

  5310 N Broadway Chicago, IL 60640-2312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has contacted me multiple times for one missed payment. I am attempting to catch up and have fallen on financial hardship. Ive attempted to call and either get a busy signal or remain on hold. I ask for this company to not contact any references, my employment, future employments or anything else. I will continue to make payments. But ask for the company to not contact anyone other than me.

  Business Response

  Date: 11/07/2022

  We are in receipt of ******************** request and will update his account contact preferences accordingly.  **************** is encouraged to contact our collections department with any additional questions or concerns.  *********** reserves the right to escalate collection efforts should ******************** account remain in default. Thank you.

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its no wonder they dont give loans in ******** anymore, as they can no longer prey on people.I had a loan with them a while. Due to circumstances beyond my control, I fell on hard times and got behind on the loan. After some shame, I called them up to see what could be done. I spoke with their collections person, whom I believe was named ******, I could be wrong. We got a plan set up to bring my loan current. I SPECIFICALLY asked him if once I followed the payment schedule to the letter, my account would be considered paid in full, and he said YES.Of course, this was a lie. Right after and to this very day I still owe a balance . I refuse to pay it because I was told this would pay my account off in FULL. I am requesting this be fixed and they hold their end of the bargain as promised.

  Business Response

  Date: 08/02/2022

  We are in receipt of Mr. ********* complaint and appreciate the opportunity to respond.  Mr. ********************** a loan from AmeriCash on October 12, 2018 in the principal amount of $700.  Mr. ****************** the initial five, regularly scheduled loan payments.  Unfortunately, Mr. ******************** to continue making the remaining seven loan payments in accordance with his loan agreement.  Due to Mr. ********* failure to continue to make timely payments, AmeriCash was forced to follow-up with Mr. *********************** his outstanding payment obligations. ******************** agreed to make certain payments in an effort to bring his account current through July 10, 2020, after which a balance of $127.74 remained due. In an effort to work with our customer, the company will agree to waive the remaining balance at this time.  Thank you.     

  Customer Answer

  Date: 08/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However,  just goes to show how deceitful and dishonest your company is.  I was specifically told my account would be considered paid off in full once that payment plan schedule was fulfilled.  Its no surprise you wont practice loans in ******** anymore since you can no longer s**** customers over.

  
  
  Sincerely,
  
  ***************************************