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Business Profile

Pet Grooming

Splash and Dash Groomerie and Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using "Splash and Dash: services on weekly basis for my two Maltese dogs for grooming and bathing for over 2 years. During the two years of service to my gods I had multiple incidents occurred such as a cut to my dogs leg during grooming service for which my dog had to receive stitches. The worst incident of all happened on 10/17/2024 when my younger dog (5 pound Maltese) went to Splash and Dash for a haircut and the groomer cut 3 inches out of my dogs entire right ear. Splash and Dash did not notify me of this incident and they tried to hide the evidence by putting two bowls on my dogs ears which was very unusual hair style. At first I thought what a cute hair style and took the dog home. Later I noticed her right ear was cut under her long hair, it was cut in half than was glued back on by Splash and Dash. I immediately took her to the vet and the vet confirmed there was a huge cut; they tried to glue it back on. That part of the ear is dead, there is no circulation and eventually will fall out. I do have document from the doctor.I did go to Splash and Dash with the doctor's report, and they are denying that this incident ever happened and refusing to take responsibility. I filed a complaint with the local police station to report Splash and Dash for using groomers that are not licensed and untrained for grooming.

    Business Response

    Date: 10/25/2024

    Customers Accusations vs Facts of her dogs said injury

    Accusation:   During 2 years said multiple incidents occurred: Example Cut dogs leg that required stitches.
    Fact: Was never notified of her dogs leg needing stitches.
    Fact: That is one incident, not multiple and it is not true. We followed our protocol and notified you of the injury, took your dog to the vet, met you at the vet and paid the vet bill.
    Accusation: Groomer on 10/17/24 cut 3 off the entire dogs right ear
    Fact: That never happened, we have video surveillance to show no injury occurred
    Accusation:  Groomer glued the ear back together
    Fact:  Nothing to glue as there was no cut! Video surveillance does not show any such repair was done, nor do we have the means or knowledge of doing such 
    Accusation: Was never notified it happened
    Fact: Nothing to notify because it never happened!  Video surveillance shows customer picking up her dog without reaction or incident.

    Accusation:  Once she noticed went to the Vet immediately and claims to have the bill of medical services
    Fact: She did not notify us until the next week, claimed to have the Vet report but never gave it to us. If half of the dogs ear was cut off, why did she wait a week to notify us?
    Fact: Video surveillance when she came in to report this injury, clearly shows no document of Vet bill was exchanged.
    Accusation:  Shop refused to take responsibility 
    Fact:  We viewed the video surveillance and there was no injury that occurred
    Accusation:  She filed police report that the groomer is not licensed to groom
    Fact: As of 10/25/24 no police report has been received
    Fact:  There are no licensing requirements/credentials of training, required in the state of *********
    Our video surveillances is our proof to refute her claims

Splash and Dash Groomerie and Boutique is NOT a BBB Accredited Business.

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