Complaints

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• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************************** of Mystic Moon electronically debited ******** from my checking account by using my debit card number on several unauthorized occasions. When I contacted ************************* to make amicable amends she replied, "My PayPal account has been hacked into and I will have to get back to you". First of all, ************************* never "got back" to me and second of all, I never paid ******************* using PayPal. Further, ************************* was paid ****** from me and then never provided the ******* as agreed upon. When I asked ************************* to return my payment she replied, "No, I can't do that". Moreover, I received a text message from **** ******* telling me I owe her ****** for a ********** ******* I never requested. ************************* insisted I owe her the ****** and demanded I pay her as soon as possible because she had started the process. ******************* continued to text me telling me I owe her money and that I needed to pay off the balance. I contacted the ********** and the ************************** to file the report.( Please See Uploaded Documents). I am seeking Restitution/Refund of ********

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 18132679
  
  I am rejecting this response because: 

   

  Please let me begin by correctly restating and disputing all of the false allegations made against me by ************************* of Mystic Moon, LLC. First, My truthful commentary of what transacted between myself and ******************* is as follows;

  NONE OF THE INFORMATION I FURNISHED THE BBB WITH WHETHER LETTERS, EMAILS, TEXT MESSAGES, **** STATEMENTS, AND ADVICE GIVEN TO ME BY THE ********** and its Constituents OR BY THE ******** POLICE OFFICER WHO TOOK THE INITIAL REPORT AND THE **** STATEMENTS HE REQUESTED OF ME, Commander ******* and Detective ******* all of the ************************** HAVE BEEN FALSIFIED OR DISTORTED. Absolutely NONE OF THE INFORMATION GIVEN TO ANY OF THE ABOVE INSTITUTIONS OR ANY INDIVIDUAL I HAVE SPOKEN TO REGARDING THIS **** (AS TO CORRECTLY GUIDE AND ADVISE ME) IS FALSE, OR HIGHLY EXAGERRATED AS ******************* CONTESTS. FURTHERMORE, COMMANDER ******* AND AN ATTORNEY I CONTACTED RECENTLY ADVISED ME TO CONTACT THE BBB AND THE ATTORNEY GENERAL'S OFFICE DUE TO THE NATURE OF THIS ****. THE ATTORNEY EXPLAINED, A CEASE AND DESIST LETTER CANNOT STOP AN INDIVIDUAL FROM SEEKING ASSISTANCE FROM AGENCIES SUCH AS THE BBB AND THE ATTORNEY GENERAL'S OFFICE AND THAT ******************* PAID AN ATTORNEY T WRITE SUCH A LETTER AS TO INTIMIDATE ME. THE ATTORNEY FURTHER EXPLAINED, THE COMMANDER OF THE ************************** CORRECTLY ADVISED ME WHEN HE SUGGESTED I CONTACT THE BBB AND THE ATTORNEY GENERAL'S OFFICE FOR HELP. MOREOVER, COMMANDER ******* EXPLAINED, AFTER READING THE REPORT ************************* GAVE TO DEECTIVE ******* AND ALSO THE REPORT THE DETECTIVE TOOK FROM ME COMMANDER ******* EXCALIMED, "THIS WOMAN IS A FRAUD"!  AT NO TIME DID DETECTIVE ******* OR COMMANDER ******* EXPRESS MY CLAIMS AS BEING FALSE OR IRRELEVANT NOR DID THE COMMANDER OR THE DETECTIVE SAY THE **** WAS CLOSED AFTER REVIEWING ***************************** EVIDENCE. WHAT THE DETECTIVE AND THE COMMANDER DID SAY IS THIS, "80-90% OF ALL **** THAT PASS BY THEIR DESKS ARE DEEMED A CIVIL MATTER".NOT ONCE DID ****************************** ME I NEEDED A PSYCHIATRIST AND THAT SHE COULD NO LONGER HELP ME. THE ***** IS, I LEFT ******************* BECAUSE OF THE MISHANDLING OF MY **** AND EXPLOITING MY SEVERE PHYSICAL PAIN BY CHARGING ME IN EXCESS OF ****** FROM WICH ******** IS BORROWD MONEY FROM FAMILY. MOREOVER,, ************************* CONTINUED TO SUGGEST OTHER REMEDIES SUCH AS A "SHUT UP" SPELL THAT WOULD RID MY LIFE OF THIS MAN FOREVER, THE MAN ******************* ELUDED TO IN HER RESPONSE TO THE BBB. FURTHER. I NEVER SOUGHT OUT HELP FROM ************************* CONCERNING SPIRITS HAUNTING ME AS SHE CONTENDS. ******************* REMOVED 51 SPELLS FROM ME, PROVIDED CANDLEWORK FOR TEMPORAY PAIN RELIEF, HEALING CANDLES, PUTIING DANGEROUS DARK SPIRITS AT BAY SO ******************* AND HER AUNT COULD REMOVE THE SPELLS, REMOVAL OF AN ATTACHMENT AND REMOVAL OF AN ATTACHED DARK SPIRIT FROM MY AURIC FIELD. AND ONE ENERGETIC READING AND YES, ************************* DID IN FACT CONTACT ME VIA TEXT MESSAGE IN JANUARY OF 2022 DEMANDING ****** FROM ME FOR A FREEZING SERVICE THAT WOULD RID MY LIFE OF MY FORMER NEIGHBOR FOR GOOD. ******************* INSISTED I AGREED TO THIS SERVICE AND DEMANED I REMIT THE BALANCE OF ****** TO HER IMMEDIATELY. I HAVE SAVED THESE TEXT MESSAGES CONCERNING THE FREEZING SERVICE AND ALL OTHER TEXTS AND EMAILS FROM *******************. NEXT, I PAID **** ******* ****** FOR "PROTECTION" FROM THIS FORMER NEIGHBOR, A SERVICE ************************* NEVER RENDERED. WHEN I ASKED ******************* WHEN THE PROCESS WOULD BEGIN ************************* RESPONDED BY SAYING,"I'M SAVING THAT FOR LAST". WHEN I ASKED HER TO RETURN MY MONEY TO ME, ******************* RESPONDED, "NO, I CAN'T DO THAT". TO THIS DAY, *************** ME ****** FOR A SERVICE I PAID FOR BUT NEVER RECEIVED. FURTHERMORE, I NEVER WENT TO THE ************************** EVERYDAY AND AND SAT THERE TRYING TO GET THEM TO PRESS CHARGES AGAINST *******************. AND CERTAINLY, THE POLICE NEVER TOLD ME I HAD NO EVIDENCE TO MERIT.  AS A MATTER OF FACT, WHEN THE POLICE SAW MY **** STATEMENTS AND TOOK MY REPORT, THE OFFICER EXPLAINED, "THIS IS A CRIMINAL OFFENSE-THEFT" THE OFFICER FURTHER EXPLAINED, THAT I COULD PRESS CHARGES AGAINST *************************. THEN,THE OFFICER ASKED IF I WOULD BE WILLING TO AMICABLY SETTLE THE WITH ******************* WITHOUT PRESSING CHARGES AND I REPLIED, "YES, I **** AGREE TO SETTLE AMICABLY" THEN ASKED IF I WOULD NOT MIND IF HE CALLED ************************* AND DISCUSS THIS OPTION WITH HER I RESPONDED WITH A "YES, PLEASE D CALL HER". UNFORTUNATELY, ******************* DID NOT ANSWER THE ***** OR RETURN TE OFFICER'S CALL TO DATE. TO ADDRESS *********************** COMMENTARY OF ME COMPLAINING TO HER THAT I HAD NO MONEY IS FALSE. AFTER HAVING SPENT OVER 15,000.OO. *********************************** ONE SERVICE FREE OF CHARGE-SEVERE PAIN RELIEF AND HEALING THE ***** I NEVER, AT ANY TIME SAID I WISHED TO RUIN ***************************** BUSINESS AS SHE FALSLEY CONTENDS. FURTHER, WHEN I DID PAY ******************* FOR A SERVICE, I GAVE HER MY DEBIT CARD INFORMATION VIA TEXT MESSAGE.  ************************* CONTENDS I PAID HER USING PAYPAL.I NEVER PAID **** ******* VIA PAYPAL-I DO NOT HAVE A PAYPAL ACCOUNT EITHER.  MOREOVER, I NEVER RECEIVED A RECEIPT OR INVOICE FROM *************************, EVER!!  THE FOLLOWING S A LISTING OF EVENTS AND CORECT STEPS I TOOK CONCERNING THE ABOVE ****:IN CHRONOLOGICAL ORDER 1.)  i IMMEDIATELY CONTACTED ************************* AND NOTIFIED HER OF THE UNATHORIZED CHARGES ELECTRONICALLY DEBITED FROM MY CHECKING ACCOUNT.  *********************** RESPONSE WAS, "MY PAYPAL ACCOUNT HAS BEEN HACKED INTO, I'LL HAVE TO GET BACK TO YOU". I DISCOVERED THIS ACTION HAD OCURRED 3 TIMES AND 3 TIMES ******************* NEVER GOT BACK TO ME AS SHE PROMISED.  2) WHEN I DID NOT HEAR BACK FROM *************************, I CONTACTED MY FINANCIAL INSTITUTION, THE CHASE ****, TO REPORT THE INCIDENCES AS ANYONE WOULD. THE ****ER ADVISED ME TO CONTACT THE POLICE AND MAKE A REPORT AFTER HE SHREDDED MY DEBIT CARD AND GENERATED THE UNAUTHORIZED **** CHARGES SO THAT I COULD TO TAKE THEM TO THE POLICE DEPARTMENT.  3) I CALLED CHASE ****'S CLAIM'S DEPARTMENT AND MADE A FORMAL CLAIM ON AUGUST 4, 2022 AND THE SECOND CLAIM ON AUGUST 5, 2022. THE SMALLER CLAIM IS FOR 2 SEPARATE CHARGES, ONE IN THE AMOUNT OF ****** AND THE OTHER CHARGE IN THE AMOUNT OF ****** THE ****ER RECOMMENDED I REMIT THE 2 AFOREMENTIONED CHARGES TO CHASE AS HE SAW THEM AS UNAUTHORIZED. I TOOK THE ****ER'S ADVICE AND FILED THE CLAIM.  ON SEPTEMBER 9TH, ***** DENIED THOSE 2 SMALLER CHARGES AND WILL BE SENDING ME THE ***** IN WHICH THEY TOOK TO DEEM THE DENIAL. HOWEVER, THE FIRST CLAIM TOTALING ******** IS STILL UNDER INVESTIGATION PER CHASE ****. WHEN I SPOKE TO CHASE **** CLAIM'S DEPARTMENT YESTERDAY, I WAS INFORMED THAT I WOULD RECEIVE THEIR DECISION IN **** BUSINESS DAYS. IF YOU LOOK AT THE CEASE AND DESIST LETTER AND LETTER TO COLLECT A DEBT LETTER WRITTEN BY *********************** ATTORNRY, THE DATE ENTERED IS SEPTEMBER 9, 2022. FINALLY, i AM THE ***** WHO IS BEING HARRASSED AND CHARACTER ********, CERTAINLY NOT *******************. I FEEL SHE HAS QUITE A BIT OF NERVE MAKING SO MANY FALSE ACCUSATIONS AND CONCOCTING SUCH STORIES ABOUT WHAT THE *************** SAID ABOUT MY **** HOLDING NO MERIT AND BEING IRRELEVANT. TODAY, I CONTACTED THE DETECTIVE AND THE COMMANDER IN CHIEF TO PROVIDE ME WITH A WRITTEN STATEMENT, OR A LETTER AS TO WHY MY CREDIBLE **** IS CIVIL AND NOT CRIMINAL.  TO DATE, I HAVE NEVER ATTEMPTED TO EXTORT MONEY FROM *******************.  ******************* TOOK ME DOWN THE GARDEN PATH AND CAPITOLIZED ON THE SEVERE PAIN I HAD EXPERIENCED FOR SUCH A LONG TIME, YET NEVER SUCCESSFULLY HELPED ME. EVEN THOUGH ************************* IMPEDED MY PROGRESS TO BECOMIMG HEALTHY AGAIN, I WAS COMPLETELY WILLING TO SETTLE THE AMOUNT OF MONEY SHE OWES ME IN AN AMICABLE MANNER. MY LETTER AND EMAIL TO ************************* SERVES AS A RELECTION OF MY WILLINGNESS, AS ARE THE 3 TEXTS I SENT ************************* TO NOTIFY HER OF UNAUTHORIZED CHARGES BEING ELECTRONICALLY DEBITED FROM MY CHECKING ACCOUNT FROM HER COMPANY, MYSTIC MOON, LLC FOR OVER 3 MONTHS.  THER ARE OTHER INSTANCES TOO INUMERABLE TO MENTION. I WILL END MY RESPONSE BY ******, ******************* COULD HAVE RETURNED MY TEXTS AS SHE PROMISED TO DO. **** ********* UNWILLINGNESS TO DO SO AND FABRICATING HER RESPONSE HAS CREATED  A TREMENDOUS AMOUNT OF STRESS AND SLEEPLESS NIGHTS, NOT TO MENTION ECACERBATING MY HEALTH ISSUES. I LOOK FORWARD TO THE BBB'S DECISION CONCERNING THIS ONGOING AND ARDUOUS PLIGHT.  THANK YOU FOR YOUR TIME AND KIND COOPERATION.    

   

  Sincerely,

  
  *********************************

  Business Response

  Date: 09/29/2022

  I have spoken with the ************************** the detective there and none of what ********************** has said was truth never once did the detective nor the commander say I was a fraud never once did the detective tell her to contact the Better Business Bureau nor do they ever advise her that a cease and desist letter was not valid. Once again ********************** psychosis is causing her to be and believe her own false testimony. They also advised her and told her that there was no proof or evidence of any fraud on my part It is very apparent that ********************** has nothing better to do than to make false accusations against me and my business. I am saddened that her mental state of mind is making her believe these things and that she believes after all the hard work that was put in to her case that she deserves any money back when it states very clearly on my website as well as another areas that there are no refunds for any services. Please disregard everything that this woman has said as they are blatant lies and she knows it. The fact that she could lie about what the police said should be proof enough that this woman cannot be trusted in what she says. No attorney is ever going to advise someone To speak false accusations against another person. in the state of ******** a cease and desist letter is taken very serious. Because of Ms. ********** consistent harassment I have had to block her on my phone as well as my email so she would leave me alone.********************** was warned of the consequence and the legal action that would be taken should she continue to speak these false untruths. I have been informed by two different attorneys now that with this cease and desist letter on file there is nothing that she can do with this complaint as my attorney also has advised me.... 

  I would appreciate your assistance do not let yourself get bamboozled by the untruths of this person.