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Business Profile

Restaurants

The Tiki Terrace

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 12, 2022, my family and I attended the dinner and show. There were 4 of us, 2 adults and 2 children. I used a Groupon to pay for part of our meal and then paid the rest on my credit card. The next day when reviewing my receipt, I noticed that I had been charged for 4 adult entrees rather than 2 adults and 2 kids. The entrees are charged per person, not per item ordered. We also ordered some drinks and appetizers which we were charged appropriately for. On November 14, I emailed the business with a copy of my receipt asking if I could be credited due to the error. On November 15, I received a reply from the business apologizing for the error and acknowledging I should have only been charged $23 per kids entree rather than the $49.50 I was actually charged. The business said that they would credit my card the next day when they were in the office and apologized saying that the server was new. I did not receive a credit as promised so I emailed the business back on 12/9/22 asking for confirmation of the credit being processed. I did not receive a response or a credit to my card. I emailed again on 12/28/22 and on 1/11/23. Still no response and no credits or pending credits to my card. I am appalled that a business that makes an error, admits to and apologizes for that error then does not do what they agreed to do to correct the error. And then to be ignored several times over 2 months is ridiculous.

The Tiki Terrace is NOT a BBB Accredited Business.

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