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Business Profile

Storage Units

Public Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got my storage November 2023 for $81.00 a month, then one day showed a debit on my account for an increased amount on my bank statement without any warning. I called and talked to the manager; he said the increase is due to the market value of storage that size. So now I received a notice that my new monthly charge will be $142.00 total including my insurance. This is so ridiculous and it's a **************

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An overpayment was sent to Public storage from ********** for ******* from my checking account. I didn't know of the transaction and then paid Public storage cash of ******* which I paid ****** from the ******* so I gave them cash .I have waited almost 3 months fir the refund. Ive spoken to ***** and also ****** from that location. All I'm told is that it would take a month it's well over a month.

  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had this storage unit for many years and because of their price changes every 3 months almost I have been forced to move my items from one unit to another which is cheaper. I am physically considered disabled due to a a health issue and this has put much health issues on me. Recently without notification my rent went from ****** per month to ****** per month. Other units are renting of the same size for much less than even ****** as per their website. They are targeting me I feel this way they will not honor the price I rented for. There customer service outside of this location is terrible (corporate) . If I had a place to live I would never put my stuff at this location.

    Business Response

    Date: 04/22/2024

    BBB,

    Our District manager ******* spoke with ************************* regarding his rent increase.

    I was able to walk through his concerns with getting a rate increase with no email communication sent to him in regards to the increase. I let him know I could help him by taking his rent back to the $119/month that he had prior to the last increase.

    I also took the opportunity to explain to him how the rent increase process works, and let him know that he could potentially get another increase in 3-6 months, but I could help him for now.

    He said he understood, thanked me and said that would give him time to decide what he wants to do moving forward. I have submitted the manual rent adjustment to get his rent back to $119 starting May, 1, 2024.

    Effective May 1, 2024 to July 1, 2024, On August 1, 2024 your rent will increase back to the rent rate $138.00.

    Please **** this time on your calendar as a reminder. 

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