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Business Profile

Hearing Assistive Devices

Connect Hearing, Inc
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kathleen G

    Date: 02/06/2024

    Limited income ******** patients BEWARE!I have insurance coverage through Humana/TruHearing that states I have coverage for the set up of bluetooth and integration with hearing aid app. Provider stated it would be a $25.00 extra charge. They said there would be no problem giving me a copy of Audiology test. When I asked for a copy of that test (that my insurance had already paid for!) they told me it would cost me $150.00! I told them I'd like to discontinue relationship, they quoted nearly 1 month to process the refund. I am not sure why a provider that has a contract with an insurance company would refuse to honor it, Humana could not ********* either. Humana interceded! They arranged my refund within 5 days, ******** and got a copy of the (already paid for) hearing test for free, scheduled me with another provider and delivered hearing aids within 2 weeks!! I felt that I had already paid for these services with my Insurance premium AND, my Insurance Provider agreed! I would avoid this provider!!!    

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