Reviews

This profile includes reviews for CompTIA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CompTIA

  3500 Lacey Rd # 100 Downers Grove, IL 60515-5439

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  CompTIA

  5601 Green Valley Dr STE 300 Bloomington, MN 55437-1099

Review Details

• Review fromChiquila B

  Date: 05/03/2023

  1 star

  Chiquila B

  Date: 05/03/2023

  I took the comptia test this morning but I ran out of time and couldnt finish. I was using a MAC desktop to take the exam. My computer passed all the system check. During the pre-test setup, the test ******* said that they had problems hearing me but they were able to see me on video. They made some technical adjustments on there end and remedied the audio problems. During the actual test the drag and drop feature on the software was faulty. When I executed the function to drag It would not release the answers I selected. I had to stop the exam, contact the ******* via chat and troubleshoot. The software was buffering around and around for a few minutes. The ******* and I continued chatting and the only question they asked me was whether or not the system was working or not. I simply waited for the program to self correct. When it started working again I ended the chat and continued taking the exam. The troublehoot issue with the drag and drop cost me valuable time. The clock continued on without pausing. I am extremely disappointed with the issues that I experienced. Although I failed the test probrably would have passed if I was able to complete. This is the response I got from CompTia today:Thank you for your patience. We have reviewed your responses for the performance-based question and see that the responses saved correctly and your score is correct. We strongly advise visiting an in-person testing center with Windows PCs or using a Windows PC at home so this issue with the drag-and-drop does not occur again. Unfortunately, we are unable to replace your voucher since you were able to answer the questions. The issue was completely ignored. PearsonVue is a complete joke the customer service is horrible. They act as if they hate their job. My issue was completely ignored. The customer service representatives at ******* Vue was extremely unprofessional. CompTia obviously do not care about their customers at all. NO STAR SHOULD BE GIVEN

  CompTIA

  Date: 04/03/2024

  We verified that the performance-based questions and responses were saved correctly and your score is correct. We also advised visiting an in-person testing center with Windows PCs or using a Windows PC at home so this issue with the drag-and-drop does not occur again, and we provided you a voucher to retake the exam.

• Review fromJonathan H

  Date: 02/20/2023

  1 star

  Jonathan H

  Date: 02/20/2023

  CompTIA advertises its club store membership as a means to obtain a 20% discount on ALL vouchers found on their website, but in reality, that discount isn't applied for the *****Security+ voucher, and likely others from the academic store on CompTIA's website. The academic store advertises vouchers at a lower price point for students. Upon learning this, I contacted CompTIA customer support and they claimed my ********************** club membership was active and working and did not address my request for a refund. I sent a 2nd email again requesting a refund which was ignored. Only after calling my credit card company and disputing the charge did CompTIA finally respond saying they would approve my refund as a "one time courtesy." At no point has CompTIA addressed the lack of transparency and as such I post my review here. Customer trust should be priority#1! Always use a credit card, businesses will take advantage of you!

  CompTIA

  Date: 04/04/2024

  The *********** was for the CompTIA Store and was advertised and purchased from the CompTIA Store. We do not offer double discounts which is why the ********** couldn't be purchased from the **** since students receive up to 50% off on that Store.

• Review fromSara S

  Date: 12/16/2022

  1 star

  Sara S

  Date: 12/16/2022

  Purchased a package of 2 vouchers and training material for 2 tests required for A+ certification. The purchase agreement said the vouchers and training would expire in one year. Took 1st test - no problem. Went to take 2nd test and was unable to schedule it. Turns out they retired the 220-1002 test series with ZERO email notification. I had to scramble and study for the new version of the test and take the exam before my 2nd voucher expired. Presently I have passed both required tests for CompTIA A+ certification but I won't be certified unless I retake the first test (it's new version.) That will require multiple hundreds of dollars and hours of studying. Customer support has been unhelpful. My complaint was that they sold study material that became useless in less than a year while I paid for a year's access. I asked for access to the new study material but they say it is "recommended a candidate knows the retirement and launch dates prior to making any purchases." But how can I know that if the retirement dates aren't public? Has anyone else experienced this with CompTIA? Seems illegal to me.

  CompTIA

  Date: 04/04/2024

  The retirement dates of our exam objectives are clearly stated on our website. Before purchasing, the voucher terms and conditions advise candidates to view our website for launch and retirement dates. It also states that to earn the certification, you must pass both exams from the same version of the exam objectives.