We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plant Nursery

Wannemaker's Home & Garden Ctr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Email from me to ************ dated 5/30/23 which explains the situation and asks for resolution: "I am writing because I believe there is a miscommunication regarding a beech tree we purchased at Wannamakers.We bought a tri-color beech that had not leafed out yet. We paid to have some local young men dig a hole and plant it. When the tree leafed out it was not a tri-color but purple! This is clearly not our mistake; the tree had been mislabeled. As instructed in the literature we got with the tree, we did not dig it out and I called Wannamakers right away to correct the situation. We were told NOT TO RETURN IT. The Wannamakers employee told us to "wait a season or two" and that it would "color up eventually." What were we supposed to do? We were told BY WANNAMAKERS NOT TO RETURN IT! We followed those instructions.So we waited last season for it to "color up." Obviously, it has not because it is not a tri color beech. So when I called ***** on Friday, I was told that I HAD WAITED TOO LONG TO RETURN IT. Wait a minute...YOU were the ones who told me NOT TO RETURN IT, remember? I must add that after I explained the situation to *****, the first thing she said was "Did that happen when I was here?" The entire tone of the conversation was not about making this right but about absolving herself and her staff of responsibility. Please find attached a scan of the labels that were attached to the tree and a photo of the tree showing that it is definitely not a tri color beech but probably a purple beech.All we want is to receive the variety of tree that we paid for and were looking forward to. Please let me know how we can arrange for that to happen."

Wannemaker's Home & Garden Ctr is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.