We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Robert Bair Plumbing and Heating, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22186643

    I am rejecting this response because:
    They did not EVER fix the original problem. This is not the owner. I dont know where Robert **** is but it was stressful. 15 calls that were blocked to go to voicemail. They spied on me WHICH IS STALKING WUTH INTENT TO HARM and without my knowledge his supposed trainee was reporting everything to someone on the phone outside my house-my camera picked up the conversation. Not only is this creepy but its scary.
    Sincerely,

    *******************

    Business Response

    Date: 09/06/2024

    We are truly sorry for the experience that this customer has had with our company. However, the facts have not been described accurately and we would like to correct them. 
    The customer called in and stated that she had a plumbing problem.  Our plumber was dispatched and fixed the initially identified problem.  He charged only the trip charge and no charge for repair. The customer called back 12 days later stating that she had another leak.  We returned without charging a trip charge and opened a clogged drain at no cost.  He then determined the issue was related to her furnace which required an **** technician to be dispatched to fix the secondary leak.  The customer did not want to pay to have the **** technician come out because she had already paid for the plumber even though these were completely unrelated.  We were not given an opportunity to return to complete fixing the problem.  We have refunded the customer in full in the amount of $49.  The proof of refund is attached.
    We would like to add that the customer was verbally abusive to every staff member at our company from the call taker to the technician to our vice president.   This includes extensive profanity and threats.  We have all of the offensive calls from the customer recorded and are happy to provide these recordings upon request. We have photos of the valve leaks and the **** problem. We have additional documentation of emails and voicemails from our VP to try to resolve the issue. We told the customer that we will no longer be able to provide her any future service.
    We feel that we did our best to accommodate the customer and provide service. 

    Business Response

    Date: 09/13/2024

    We have tried to address this issue with compassion and professionalism but, at this time, we dont feel that there is any way to satisfy this customer.  We have refunded all of her money and apologized profusely for the inconvenience she experienced.  And even though she has been verbally abusive in every recorded phone call, we have remained respectful. 

Robert Bair Plumbing and Heating, Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.