Complaints

This profile includes complaints for Stenograph, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Stenograph, L.L.C. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Stenograph, L.L.C.

  2626 Warrenville Rd Downers Grove, IL 60515

• 

  Stenograph, L.L.C.

  1500 Bishop Ct Mount Prospect, IL 60056-6039

• 

  Stenograph, L.L.C.

  596 W Lamont Rd Elmhurst, IL 60126-1022

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased software to use for my business.The purchase price was $1,499.I was told I could finance it, and being new to my business and overwhelmed, I did not understand the math, I just knew I had to have to software to edit with.I am now told that the payments actually go one for 3 years, and are $1,000 more than I agreed to pay.I am then also told that no matter that I bought the software, when I pay it off, the software will cease essential functions forcing me to pay $500 a year or more in further fees.So why buy the software? This was a complete misrepresentation of the price and what my payments would be going towards, as I am being made to pay for 2 years of this service, as well as the program itself.It's extortion. I'm a very small business and they know that as a secondary user, I don't get very many options with which to make my living editing for court reporters and other stenographers. I sent 3 separate emails to different email addresses recently about the total due on my account, which never populated into the "my account" areas of their website when I logged in, and got zero response over several weeks of asking. I called finally, and was told that the price is now higher, and that my payments weren't actually fully going to pay for the software, but the yearly subscription that is apparently also required for service. No other numbers, aside from the purchase price, were given at the time of sale, and I flat out didn't do the math to realize how badly I was getting ripped off, for a software that I will never actually just own.I now have to continue paying them until I can save up enough to purchase alternate software, and find new clients. They need to be held accountable for their misrepresentations, and the people who purchase their software should be able to use ALL of it, forcing further memberships is extortion, plain and simple.Their actions are theft and misrepresentation of the abilities in future ownership of the program.

  Business Response

  Date: 12/09/2022

  Please see the response to complaint BBB complaint ********.pdf and the supplementary agreement CaseCatagreement ******.pdf referenced in the response.   

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18539312
  
  I am rejecting this response because:

  They entirely misrepresent what the software will do after purchase.

  The payments never end, this is a fake agreement that means nothing, they actually added almost $1,000 to my purchase price, and I did not understand that I will never be able to stop making these payments, or they go in internally and turn off essential functions of the program.

  Immediately after "purchasing it" they will go in and turn off essential functions if I do not immediately continue to make these payments, forever.

  I pay for a lesser version of the software and am supposed to own it, but they actually want to force me to continue to make these payments forever, I do not own the software, they absolutely lie about it.

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/12/2022

  After the payment period the customer will have fully functional Edit software.  Even if the customer declines the Edge add on, the customer can edit files and send or receive files to reporters.  There is nothing preventing the customer from completing work. Many customers produce transcripts using this setup.
  The essential functions referenced is the RealTeam feature.  It is not exclusive to the Edit ***************** is available on all CATalyst versions that have the Edge add on.  It has always been sold and marketed as an Edge add on since its release.  The customer has the option to pay for the service or not. 
  As we stated in our original response; We made every reasonable effort to address her misunderstanding professionally and alleviate her concerns. In summary, while the Customer is indicating lack of transparency in pricing and features, the electronically signed agreement for her software installment plan provides a full explanation of price and payments, all options available to the Customer, and the explanation of what is included in the pricing. Product features are additionally available online for review at any time. 

  ***************************

  Stenograph

  Vice President ***************************************