Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent a warehouse unit from Warespace, unit 117. As a result of being late with rent, they placed a lein on my unit and attempted to auction it off. They did so even though it's not an available remedy in the contract, by their own admission. As a result of this action they charged me a auction canecellation fee and a notice fee for said auction. Since this was not an available remedy to the late payment, they were not allowed to charge these fees and they should he returned to me accordingly

  Business Response

  Date: 03/07/2023

  To Whom it May ************************************************************************************* you for your patients on receiving a reply from our company on this complaint from ****************; The mail seems to have been very delayed and I am just receiving this.

   

  As for the complaint itself, **************** was behind on his rent for warehouse space within our larger property in which he had a clearly written contractual agreement with WareSpace. He was served, properly with a Preliminary Lien Notice, a Notice of Lien Sale, and was then locked out of his unit. The property, as it was in lien for non-payment, was put up for auction in accordance with the law and **************** subsequently paid thereby removing the property from auction. Further, as explained to ****************, via email, we prolonged the process to avoid having to place his property in auction.

   

  Our process with ****************, as it is with all our customers, is as follows:

  • Payment Due: January 1st, 2023.
  • Payment Late: January 5th, 2023.
  • Late Payment Added to Account: January 6th, 2023.
  • Preliminary Line Notice Sent: January 13th, 2023.
  • Notice of Lien Sale and Lock Out Sent: January 30th, 2023.
  • Auction Scheduled End Date: February 13th, 2023.

   

  As you can surmise, **************** has plenty of notice and could have paid at any time between January 1st, 2023, and the actual date he decided to pay. Had he paid after the first notice, he would have avoided additional fees. Had he paid after the second notice, he would have avoided additional fees. Had he paid prior to our completing the publication and listing the auction, he would have avoided fees. ****************, only now, is worried about the fees when he was given a 5-day grace ****** to avoid a late fee and an additional 8-day grace ****** to avoid any collection fees. In total **************** had about **************************************************************************************************************************** which he is filing a BBB complaint against WareSpace for something he is the causation of.

   

  The relief requested by **************** is for a refund of fees charged to his account that were all fees incurred in our efforts to collect the monies owed. Our response to this relief request is a resounding No, we will not be refunding any fees, nor are we open for negotiation on this topic.. This is equally our stance for two reasons:

   

  1. **************** could have avoided this entire situation, and therein the fees, had he paid his contractual payment on time.
  2. The fees associated with any collection attempts or actions are clearly agreed upon in the contract.

   

  Thank you for you time on this matter and I remain at your disposal for any additional questions.

  JoshSchreck | ChiefExperienceOfficer

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  www.warespace.com