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Business Profile

Transportation

Sunrise Southwest LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

This profile includes complaints for Sunrise Southwest LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sunrise Southwest LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sunrise Southwest LLC

      2300 Warrenville Rd Ste 160 Downers Grove, IL 60515

    • Sunrise Southwest LLC

      5235 26th Ave Rockford, IL 61109-1707

    • Sunrise Southwest LLC

      8500 S Vincennes Ave Chicago, IL 60620-1935

    • Sunrise Southwest LLC

      1400 W Ogden Ave Naperville, IL 60563-3909

    • Sunrise Southwest LLC

      4243 Midlothian Tpke Crestwood, IL 60418-2335

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was rearended by a school bus owned by Sunrise Southwest LLC on January 13, 2023. I contacted their insurance carrier, ************************ Services, and filed a claim for damages to my vehicle. The ********************* were contacted at the time of the accident, and I obtained a report. I have been dealing with a representative of ******, but this representative has been unable to obtain the necessary information from Sunrise to allow the claim to move forward. I have tried numerous times myself to contact ***********************, Director of *************** at Sunrise Transportation LLC, whom I was told would handle this matter, and the office staff has refused to connect me to him. I was told a message would be left for him and that he would contact me, which has not happened. Both ************************* as well as my insurance company, are aware of this lack of cooperation. I am requesting an immediate call from ************, and I also want him to contact the Athens representative so that this matter can be resolved. I have waited patiently for two weeks. I should not have to rely on my insurance carrier to cover the cost of repairs and rental vehicle while this occurs since I was not the party at fault.

    Sunrise Southwest LLC is NOT a BBB Accredited Business.

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