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Business Profile

Window Installation

American Window and Siding
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***************************** I've contacted American window and siding to replace my windows. has been replaced now these windows are drafty. I've been calling for the company to come and repair or replace faulty windows. It's been going on for 2 years. It's a breach of contract and guarantee. I paid the company in full after the windows were replaced. So now I'm being ignored by the president of the company. I've called so many times they know who I am.

    Business Response

    Date: 01/31/2024

    I have talked to Mr ****** it is the middle of winter and it is too cold to install windows and or caulk windows so we are going to try and get out there within the next week or 2. 

    The installer of this job is out of town family emergency so when he arrives back in the country next week I will jump on this service. 

     

    I apologize for the delay.

     

     

  • Initial Complaint

    Date:06/01/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract date 6/1/22 for 2 replacement windows and patio door. Less that a year later it's very difficult to open and close patio door. Called manufacturer ******* (*** service manager) to have someone come out and adjust. Was informed service call charged was $250, when I advised them adjustment should be made for no charge, they suggested I contact American *********************************************** to have someone come out to adjust. Left 3 voicemails for ***** *************), no response. Patio door is located near a bedroom for *********** grandchildren. Should an emergency arise, it will be difficult to almost impossible to easily open. It takes me both hands to open or close the door, which is not acceptable, especially given the age of the door.

    Business Response

    Date: 06/07/2023

    We have spoken to ********************* and are going out for a service call tmrw 6-8-2023 and if it has nothing to do with the installation, we will set up aservice call with the manufacturer ******* windows and doors to get this resolver asap.

     

    She seamed pleased with that 

     

    Thanks

American Window and Siding is BBB Accredited.

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