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Business Profile

Air Conditioning Contractors

Darwyn's Plumbing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Technician came out on Friday on November 4. 2022 to unclog a drain in basement. Snaked outside drain. Plumber stated drain was opened and everything running fine. Later that evening the company called to inform homeowners that the pit was stopped up. Unable to explain exactly what a pit was and needed to come back out on property to do work and charge more money because warranty didn't cover problem. Plumber returned on Tuesday to repair pit. Stating that it was going to be $402.00 to come back and a additional $200.00 to clean pit. Nothing was done that day but charged $202.00. Asked for bill on what was done for the $200.00. Still waiting on explanation.

    Business Response

    Date: 11/28/2022

    To Whom it may concern, On November 4th, Darwyn's Plumbing found drain in basement clogged. Darwyn's Plumbing addressed the issue and cleared the drain. The second issue was a secondary stoppage stoppage in basement enclosed in a sealed pit. Darwyn's Plumbing informed the warranty company that we needed to gain access to the pit to determine the nature of the problem and a $200 charge to gain access to the pit. The warranty company informed the homeowner that there will be a charge of $200 to determine the nature of the problem which would not be covered under warranty and would be an out of pocket expense to the homeowner. Darwyn's Plumbing exposed the problem and found the pit was full of lint and waste and needed to be cleaned. Homeowner advised Darywn's Plumbing that they would rectify the issue themselves. Darwyn's Plumbing resolution is to bring this matter to a close.

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Paid them $201.00 for nothing. This was on the second visit.

     

    Business Response

    Date: 11/28/2022

    To whom it may concern, Darwyn's Plumbing has been in business for over 12years and is a very respectable company and we treat each client with top priority. Unfortunately, in this matter, between Darwyn's Plumbing and ********* ******* her complaint should between between her and her warranty company. Before any work is performed at her residence, it has to be approved by her warranty company. Darwyn's Plumbing has no knowledge of her coverage through her warranty company. Darwyn's Plumbing went out on November 4th and addressed the non covered item that would be paid out of pocket by the homeowner. Darwyn's Plumbing gained access to the pit, exposed the problem and the homeowner declined the service. We ask that this matter be brought to a close.

Darwyn's Plumbing is NOT a BBB Accredited Business.

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