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Business Profile

Flight School

STL Flight Training
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    STL Flight is a flight school that I have been training at. They use a system called Chronos where you deposit money into an account, and it automatically charges that account when you receive flight training. Currently, I have $6,730.79 of unused funds in my account, and I do not have any unpaid charges. On Aug 29, 2024, I asked STL Flight to let me withdraw $5,000 from my account to cover some unexpected expenses. ************************* replied, and said she will have a check sent to me. On September 1, 2024, ******* emailed me saying her boss told her that it is not allowed per the finance agreement, but he will run it up the chain to see what he can do on my behalf. I did not hear anything back for 4 days, so I emailed her on Sep 5, 2024 to ask if her boss have gotten back to her about my withdrawal. She replied, and said he has been out of the office. I then asked her to show me the financial agreement that says I cannot withdraw my money, but never got a reply. I've read their operations manual, under section 1.6 "Payment Policy", and it does not mention anything about not being able to withdraw my unused money. So I believe I am being lied to. I originally wanted to only withdraw $5,000 out of my $6,730.79 account, and continue ********************** with them, but now I would like my entire $6,730.79 to be returned.

    Business Response

    Date: 09/09/2024

    We thought we had updated our finance agreement to require funds deposited to be used for future training. The delay in our response was when we were looking into our agreement. A full refund has been initiated today and should be in **************** account in 1-2 business days. See attached letter to ************.

    Customer Answer

    Date: 09/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

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