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Business Profile

Auto Services

Cardeal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from this dealer and paid it off in July 2024. The dealer did not send the title as of may 2025. Every time when I contacted the dealer they tell me that the bank is in possession of my title. However when I contacted the bank they tell me talk they direct me to speak with this dealership about this matter. June 7 2024 the bank sent me a letter informing me that my account is closed. And my account reassigned to the dealer. After this I paid remaining balance to the dealer to complete transaction. Since then I have been waiting for the title. I have been contacting the dealer repeatedly but with no success.I would like your help to receive my title for the car.

    Business Response

    Date: 06/14/2025

    We already talked to him and figured out his situation, the title should be arriving at the dealership any day and this guy can come pick it up,  we sorted everything out for him.

    Customer Answer

    Date: 06/16/2025

     
    Complaint: 23362270

    I am rejecting this response because:
    I didn't received any title from my dealer, except positive message.  
    Sincerely,

    ***** Fedoriv

    Business Response

    Date: 06/21/2025

    WE received the title and we called customer

    Customer Answer

    Date: 06/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Fedoriv

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2013 ***** civic, was told everything was in good condition, ended up buying the car driving it out of the lot about half a mile down the road the car breaks down, I am told its the entire engine needs to be replaced extended warranty would not cover it and Ive been trying to get into contact and Im met with no answers, I tell them in our contract they have to pay and I havent gotten a real response back other than well see what we can do its been about a month and a half and still nothing has been done I told them my plans of going to a lawyer and sending BBB complaint and Im met with thats fine but if the car remains at the shop they decided to take it too it may be junked, I dont believe in financially responsible for something I had no chance to even drive. I have tried calling to get sorted out past couple weeks and 3 phone calls where ignored or sent to voicemail

    Business Response

    Date: 06/13/2024

    Hello ******

    Thank you for bringing your concerns to our attention. We deeply regret the inconvenience and frustration you experienced following your purchase of the vehicle from our dealership.

    We strive to ensure that every vehicle we sell meets our high standards for quality and reliability, and we are sorry to hear that the vehicle did not perform as expected. Additionally, we apologize for any lapses in communication during this process.

    We are pleased to inform you that the issue with your vehicle has been fully resolved, and we understand that you have already picked up your car. Our primary goal was to ensure that your concerns were addressed promptly and satisfactorily, and we hope this resolution meets your expectations.

    To prevent similar issues in the future, we are taking the following steps:
    1. **Enhanced Inspection Procedures:** We are revisiting our vehicle inspection process to ensure all vehicles meet our stringent quality standards before being sold.
    2. **Improved Communication:** We are implementing better communication protocols to ensure our customers receive timely and effective updates regarding their concerns and the status of their vehicles.

    We appreciate your patience and understanding throughout this process. Your feedback is invaluable to us as it helps us improve our services and better serve our customers.

    Thank you for giving us the opportunity to address and resolve this matter.

Cardeal is NOT a BBB Accredited Business.

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