Complaints

This profile includes complaints for Al Piemonte Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Al Piemonte Chevrolet

  770 Dundee Ave East Dundee, IL 60118-3010

  
• 

  Al Piemonte Chevrolet

  PO Box 69 East Dundee, IL 60118-0069

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was brought in for brake lights stuck on. Was charged $827.20 for repairs and diagnostic. Brought the vehicle home and realized brake lights are literally still stuck on. Contacted the dealer and was told they fixed my issue and that I can bring back and fix again at my expense. I asked for copy's of DTC and diagnostic and was refused and given a hand written papers with 2 codes written on it. Diagnostics are charged at 198 PER HOUR. They had my truck on the diagnostic machine 2 HOURS with proof they ran DTC on my receipt but they still refused to give me any paperwork proving there was any codes for the brake lights. My oil and filter were tampered with and it created an issue with the oil pressure. Viscosity of the oil was super thick and clumpy and prior to them having my vehicle i had at least 75% oil life and upon picking up the vehicle ****** ***** the service advisor said I needed an oil change and now my dash says 0% and oil pressure is dropping drastically. Oil filter was purposely over tightened Viscosity of the oil was clumpy. Very suspicious but obviously no proof they did it. When asked if the service counter was under audio and video surveillance they said only video so basically it's my word against the service advisors and conveniently for them my initial conversation with ****** wasn't able to be confirmed that I had 100% told him the issue was my brake lights stuck ON not that I had any SERVICE ENGINE LIGHTS. According to them they fixed my issue and it's even worse they did this to someone who clearly mentioned i had children in car seats and that i have cancer and would be starting lifelong chemotherapy. They absolutely prey on women and this company scammed me out of $827.20 knowing they didn't fix my issue and only created more problems for me. They also mentioned things in the paperwork that I 100% never said. The issue ended up being a $50 brake sensor and I'm certain they knew this if a proper diagnostic was done. Contacted corporate.

  Business Response

  Date: 04/01/2025

  Please review that attached documents.

  Business Response

  Date: 04/23/2025

  attached

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22899311
  
  I am rejecting this response because:

  No solution has been provided. As the consumer who paid over $60,000 for truck and the one who sees it everyday, I feel this concerns has not been addressed. A repaint is needed to correct the work that was done incorrectly by the Piemonte selected body shop. This is not my opinion, I have estimates from bodyshops stating this. Coating thickness is not acceptable per industry standards - 4x the factory finish is some spots, there are deep sanding scratches, swirl marks and imperfections on the entire truck bed side. Its an eyesore that I see everyday and my truck has diminished value as the repair work is obvious. 
  

  I am not asking for anything above and beyond just my truck restored to the condition it was in prior to being serviced for warranty work at Piemonte Chevrolet. Perhaps you can have your new body shop provide an estimate since you no longer use the body shop you sent my truck to. 

  
  Sincerely,
  
  ******* *****

  olved _ photos/ email correspondence available upon request. At this point I went out on my own to get estimates for repairs from professional body shops and presented to Piemonte. The service department insisted that my truck had to return to the original body shop for them to attempt repair. Against my wishes and pleas not to send it back to the shop that caused all of this, the truck returned to body shop from 10/2 -10/18. Quality of repair is still not acceptable. Clear coat runs, heavy sanding scratches, uneven coating thickness, etc. Cheap repairs were done, and unethical decisions were made by both the service manager and general manager to sweep their mistake under the rug. Piemonte has parted ways with both managers from what I believe to be related to this incident and during discussions of resolution. ************** says this on the dealership to resolve but after several months the concern is not resolved and the new general manager is only offering $150 for detail work. 

  Business Response

  Date: 03/12/2025

  Attached is the response and several repair orders for Mr. ****** complaint.
   
  Thanks,
   
  ******* ******
  Controller
  Al Piemonte Chevrolet
  (W) ************
  (D) ************  

  Business Response

  Date: 03/17/2025

  We will have our own Bodyshop located at our **** Location in ************, ******** independently review the work that was performed as a gesture of goodwill. If acceptable, please call or text Vulkan Bulakbasi at ************ to schedule. 

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 22899311
  
  I am rejecting this response because:

  Resolution is ongoing - today is the 7th calendar day since reading the message and a response is needed.  
  

  Appointment scheduled to have repair work evaluated by Piemonte Fords body shop. Should have evaluation back this week.

   

  Thank you!
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/09/2025

  At this point we do not feel as if we can satisfy Mr. ****** We will offer $1,500 as a goodwill gesture to conclude this matter. Thank You. 

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 22899311
  
  
  Thank you for the offer. Im not sure why you feel you cannot satisfy me, but I feel we are close to a resolution just not there with $1,500. You sent me to your bodyshop who confirmed what I have been saying since I picked up my truck in October of 2024, that is, the repair work was not done correctly. Your own body shop referred to the work as  crap and confirmed what 3 other body shops have told me, the work needs to be redone. My appointment with your bodyshop was on 3/24, (which I took 3 hours out of my day to do, I live an hour away) and I have been waiting for the next steps since then. Ive followed up with Vulkan multiple times and on 4/2 he requested that I send over the last estimate from my selected bodyshop, I promptly did. Right after I sent the estimate Vulkan told me your shopss quote came in around $1500 and that we could approach this 1 of 2 ways, have it repaired at Piemontes bodyshop or cut me a check for the amount your bodyshop could fix it for, $1500. I told volkan over the phone that I was fine with your bodyshop performing the repairs or issuing me a check but the check would need to be for what it would cost me to repair the truck plus the cost of a rental car for 2 weeks (3 shops stated 2 week repair time). Vulkan said a courtesy vehicle would be provided if repaired by Piemonte but it would be on me if I chose to accept a check.
  
  
  See attached text message correspondence with Vulkan.
  
  
  For the record it seems odd it took from 3/24- 4/2 and needing to see my estimate before telling me what your shop came in at. I spoke to ******* at your bodyshop Wednesday 3/26, while he didnt share any numbers with me, he did confirm the estimate was sent on Tuesday 3/25 and suggested I contact Vulkan.
  
  
  I want to point out that the estimate I provided was a preliminary estimate and it may increase upon disassembly if anything breaks. It was also the lowest of the 3 estimates I received. Im skeptical to accept a check but willing to accept one if incidentals and the rental car cost are accounted for. 
  
  
  Additionally you should have a bottle of touch up paint and a painted passenger door handle for my truck that your previous service manager ordered. I had an appointment to have the handle installed November 2024 but the appointment was canceled by **** when I filed complaint with the ************** customer assistance team for my concerns with the quality of repair that was performed. **** told me to come pick the stuff up but that never happened with the change in management and ongoing dispute. My bodyshop estimate included the labor to touch up the rock chip in the front bumper and install the door handle. your shops estimate did not, they said to have you install the door handle and they would take care of the bodywork.
  
  
  My conversation with Vulkan ended with he would discuss with his manager and get back to me. I missed a call at 8pm 4/3, I called back the next day and got his voicemail, called back Monday 4/7 and left a voice mail.  Didnt hear back until Tuesday 4/8 where Vulkan sent a text and said his General manager is going to reach out to me. I have not been contacted yet.
  
  
  Please do the right thing this time and own the mistake that was made by Piemonte  sending my truck to ********************** in ****************. They turned what was a small repair into a very large repair resulting thousands of dollars lost and a very poor customer experience. 
  
  
  Ive been dealing with this since September of 2024 (purchased truck in August of 2024) and quite frankly, we would not be here today if my truck was sent to your own bodyshop to begin with. Ive spent countless hours on this and want to move forward, Im sure you feel the same way.
  
  
  We are close, please make this right, either have your shop fix it or cut me a check for what it will cost me to fix it. Feel free to call me if you would like to discuss further. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/24/2025

  We have responded accordingly and with our last offer. Please let us know ASAP if that is acceptable and we will mail you a check. Thank You.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 22899311
  
  I am rejecting this response because:
  
  

  Respectfully, the offer is not enough to cover the repair cost for damaged caused by Piemonte service center and their selected body shop.
  
  
  $2,000 is what it will take for me to walk away from this. That means Im still paying out of pocket for repairs ($2,000 is less than the lowest written estimate Ive received) and I will not be requesting compensation for the cost of a rental car, door handle replacement, or touch up paint. 
  
  I will be without my truck for 2 weeks and I pay $700 a month for it.
  
  Please send a check for $2,000 and you can consider this resolved.
  
  Thank you,
  
  ******* *****

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a use Car at Piemonte Dundee Chevrolet with a Pro Gap Maintenance Car repair Policy. I refinanced the Car and a refund from Ally Gap Pro the insurance company sent the refund to Piemonte Dundee Chevrolet. I paid for the Policy. I reach out To Piemonte Chevrolet. Won't return my calls.  

  Business Response

  Date: 11/13/2024

  Hello,
  The vehicle Mr. ******* purchased from Al Piemonte Chevrolet was financed with ***************. The cancellation funds were sent to *************** and therefore lowered the amount of his total payoff . I have attached all documentation to this response . Thank you and please let me know if I can be of any further assistance. 

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeking refund for unused extended warranty on 2020 Nissan Rogue. Al Piemonte Chevrolet guaranteed reimbursement of unused portion of extended warranty purchased with the car in fall of 2022. Numerous efforts were made by phone and in person to resolve this issue, but dealership has deliberately held back submission of request to SMART autocare, the company that was contracted to provide the extended warranty through Al piemonte chevrolet. Seeking reimbursement of payment for unused warranty.

  Business Response

  Date: 08/16/2024

  Hello,

  **************** purchased his 2021 GMC ****** from us on 02/07/2024. The pre owned vehicle he purchased had ***** miles on it at the time of purchase. On 02/20/2024 he brought the vehicle in for a check engine light and we repaired the vehicle at no cost to ****************. He then brought the vehicle back in 3 months later on 05/31/2024 and the vehicle had ***** miles on it. Almost 5000 more miles than we had purchased from us 3 months earlier. Again we repaired the vehicle under warranty with no cost to ****************. He returned again on 07/05/2024 and his vehicle then had ***** miles on it which is 6000 more miles and 5 months after his purchase. Again, we looked at his vehicle at no cost to the customer. We took off all four of his tires and rebalanced them. It would have been impossible to miss a cracked rim and dry rotted tire. Al Piemonte Chevrolet has gone above and beyond for ****************. He has driven over 6000 miles on his vehicle since the time of purchase and he is liable for all repairs. It is impossible that a cracked rim and dry rotted tire would have last 6000 miles worth of driving over a 5 month period since his time of purchase. Most likely, **************** damaged his rim and tire himself. Thank you

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/22/2024

  Hello,

  Al Piemonte Chevrolet did mail a check for $1685 to ********************* in May of 2024. However, the check was returned back to Al Piemonte Chevrolet by the **************** on 05/29/2024 because they were unable to forward the package to ****'s new address. I have attached a photo of the envelope and documentation from the post office in this response. I personally spoke with ********************* today over the phone and have issued her a new check that will be delivered to her next day air to her new address in *********, **********. Thank you

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22001780
  
  I am rejecting this response because:
  
  From day 1 of purchasing the vehicle i made it know that there was a issue with the rim and tire that there was a lot of vibration and it felt like shaking. The issue was never fixed and was just told i need to put weight in the back of the vehicle to fix the issue which of course didn't resolve it. Dry rot of the tire would mean I let the vehicle sit and the tire went flat then I refilled it. Based on the mileage you provided you see i drive alot and I couldnt of let that happen. When i took it to the mechanic when I had to get that replaced he said it looked like someone let the tire go flat then drive on it and filled it back up which in the time i owned the vehicle did not occur. I do not believe this vehicle was inspected before sale because I had to pay to replace the brakes after a month or two of owning out of my own pocket, 2 rims that cracked out of my own pocket, and a tire as well! I do not drive crazy or drive off road or anything like that. I do agree the dealer has been helpful with the multiple times i was there for check engine lights, but i was there several times to get a check engine light fixed which makes me feel the vehicle wasnt inspected and was a lemon. The only reason everything was at no cost for the check engine lights was because I purchased the extended warranty. This vehicle has been nothing but headaches, a money pit, and has cost my side business money because it was at the dealer almost as much as I drove it.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/22/2024

  Hello,
  
  **************** purchased his 2021 GMC ****** from us on 02/07/2024. The pre owned vehicle he purchased had ***** miles on it at the time of purchase. On 02/20/2024 he brought the vehicle in for a check engine light and we repaired the vehicle at no cost to ****************. He then brought the vehicle back in 3 months later on 05/31/2024 and the vehicle had ***** miles on it. Almost 5000 more miles than we had purchased from us 3 months earlier. Again we repaired the vehicle under warranty with no cost to ****************. He returned again on 07/05/2024 and his vehicle then had ***** miles on it which is 6000 more miles and 5 months after his purchase. Again, we looked at his vehicle at no cost to the customer. We took off all four of his tires and rebalanced them. It would have been impossible to miss a cracked rim and dry rotted tire. Al Piemonte Chevrolet has gone above and beyond for ****************. He has driven over 6000 miles on his vehicle since the time of purchase and he is liable for all repairs. It is impossible that a cracked rim and dry rotted tire would have last 6000 miles worth of driving over a 5 month period since his time of purchase. Most likely, **************** damaged his rim and tire himself. Thank you

  Business Response

  Date: 09/06/2024

  Al Piemonte Chevrolet has gone above and beyond for the customer in this case and we believe that any damage done to the vehicle after the sale was caused by the driving habits of ***************. The mileage driven and the time that passed after **************** purchased the vehicle does not make Al Piemonte Chevrolet obligated to continue servicing this vehicle at no cost to the customer. We are willing to work with *************** in assisting him with trading in his vehicle for another New or Pre-Driven vehicle at our dealership. Thank you 

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ************************* here is the rest of the documents to case ID number ********

  
  

  Business Response

  Date: 07/17/2024

  Hello,

  The reason why ***************************** monthly payment is higher than she would like is because her interest rate is *****%. Her monthly payment is $398.32 and she financed ******** after her $25000 down payment. Her credit at the time did not qualify her for a better interest rate. We would be more than happy to see if she has the option to refinance this loan at a lower interest rate . Thank you

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling and leaving voicemails for two weeks and still have yet to speak to the financial manager about canceling my aftermarket add-ons. (Extended warranty, GAP, and tire and wheel)

  Business Response

  Date: 05/24/2024

  Hello,
  I personally called and tried to reach out but was sent to Voicemail. I did leave a voicemail and provided my cell phone number for ****** to call me back on. We would be more than happy to cancel and refund any products ****** would like cancelled. He would have to come into the dealership and sign some documents to get the process started. Thank you

• Initial Complaint

  Date:04/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21594782
  
  I am rejecting this response because: I never got the other emails. Their responses were false.  
  
  Sincerely,
  
  *******************erring to the slot machines as winning one of the four. She said that I needed to go in to receive my winning. I said to her, I hope you are not misleading me. That I dont go in and find out that was not true, because I am expecting to go in and receive *****., ******., *****. or 2*****.00 in cash. She never denied that I would not be receiving one of those amounts in cash. Still feeling uncomfortable with the situation I called the dealer directly. A woman supposedly a manager answer the phone. Right away she was defensive and rude to me. She told me that I had to come in and would not give me any details of what I may have won. She was so rude that I asked to speak to her manager. She said she was the manager. She told me they/the car dealer had nothing to do with the flyer and that I would need to call the number on it. I told her several times I did and what I was told. She told me they had nothing to do with it and they were like a flea market, which made no sense. She then told me the person handling the flyer just happened to be walking by her desk. That guy didnt get his name was polite and actually told me the truth. That I would have to come in and that I didnt win that said amount of money, but a scratch off card. I appreciated his honestly which is all I wanted in the first place and asked to talk to the manager of the dealership. He said he was not in. So I hung up, but then thought to call back and leave a voice mail. I wanted to let them know how rude and deceptive the woman had been. To my surprise, when I called back and asked for a manager to leave a voice mail I was given to him directly. Once again things were not adding up. I was later told there are 5 manages there for different departments and that when I first asked to speak to the manager they were out, and just happened to be back in two minutes later when I called back. I talked to; **** (Large guy with dark hair) and he became instantly rude and deceptive to me. He kept repeating the same things over and over again and would not let me talk more than a couple of words at a time. He became very rude and defensive. I finally said, because he kept cutting me off and not letting me complete my words, that I guess I have to come in. I figured it would be better to talk face to face or to someone else. When I got there I talked to a guy at a desk who I found out was the man I first spoke to there that handled things appropriately. He once again handled himself professionally. In talking to him I explained that I talked last to a **** and how rude he was. At that moment a guy who had been listening at the larger desk area the whole time only a few feet away decided to get up and speak. He immediately became rude and defensive. He accused me of saying that I was going to come in and start a problem, which is a lie. At this point I started to feel intimidated, threatened as several other salesmen started to gather around him. Mind you I am only 49. **** pointed his finger to the door and yelled at me to get out! I had not done anything wrong and asked him to call the police. He said he wasnt going to. I asked him a little later if he called the police and he said, not yet. One of the salesman said to all the others (4-6 of them if I had to guess) that no one was to talk to me. They all went and sat down. Only moments later a young kid that apparently worked there came from around the large desk type area and handed me a bright orange red paper with the word, SOLD on it and said, there you go, you won! He mocked me publically. Why? Someone above him had just told him to NOT talk to me. That man shook he head with a disappointed look on his face, knowing that that young man should not have done that. Feeling humiliated I went around the corner by the offices for privacy and called the police department. When I was on the phone with the dispature I noticed two police officers were not there. At that time the dispature asked if they were there. I said yes, and that is when she informed me that they dealership had called the police. After speaking to the officer for a few moments, letting him know what transpired I went outside with the police office and shortly after that, left. When I got home, per the police officers suggestion, I called Chevrolet corporate, or so I thought I was at, ************. I talked to a female, though I didnt document her name. I gave her specific details and she assured me that someone from the area would be investigating the situation and I would be notified in ***** hours. I was very clear that I wanted accountability and to be information what transpired. She assured me they take this very seriously and I would hear from someone via phone or email in ***** hours. I told her I would prefer direct contact via phone. That was on 4/10/2024. I gave a few extra days for logistics and the weekend and decided to follow up on 4/18/2024. I wanted to give them the benefit of the doubt. Perhaps I missed a call or email. I spoke to ***** with ***** around 12:48 PM. He told me that they do NOT do any follow up other then send the report to the car dealer. He said that Chevrolet has nothing to do with the car dealers. They were washing their hands of the situation and do not stand behind their name, not having any accountability for their product in regards to customer service in relation to sales of their products. I was told by ***** that they do not have any connection to or any responsibility and will not do anything other than write a report and send it to the dealership. The very people that mishandled the situation. Where is the accountability? This seems a gross conflict of interest.

  Business Response

  Date: 05/14/2024

  Hello,

  I am writing this email in response to the complaint written by ******************* on 4/18/2024. On 4/10/2024 ******************* called into our dealership and asked questions about the sales invitation she received from us in the mail. I personally took her phone call on a recorded line and tried explaining the rules of the free game attached to her sales invitation. I informed her that the odds of winning the prize she thought she had won were 1 in *****. I also informed her that she most likely did not win the grand prize and had to match her invitation code to the code on our prize board in the dealership to confirm which prize she had won. *** did not like the answers I had provided for her and threatened that she was going to come down to the dealership and cause a scene if she did not win the prize she wanted. *** came down to the dealership with her sales invitation and her invitation code did not match the code for the grand prize that she had hoped she had won. And just like she promised over the phone, she caused a scene in the showroom of the dealership. She was loud and obnoxious in the showroom and was scaring off customers. I nicely asked her to leave the dealership and she refused to do so. I told her that if she did not leave I would be obligated to have the police come and remover her from the building. *** still refused to leave and proceeded to be loud and obnoxious, she also took it upon herself to enter private Finance offices that contain personal customer information without employees present. I was forced to call the police and have her removed from the dealership. I made *** aware that she most likely did not win the grand prize she had hoped over the phone before she came into the dealership. I would be more than happy to provide that recording if necessary. Thank you.

  
  

  Business Response

  Date: 05/24/2024

  Thank you and we look forward to the response

  Customer Answer

  Date: 05/24/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  I am requesting to reopen case number ********. I never responded to the previous emails due to never seeing them. Not sure what happened to them.
  The reason I am rejecting the response from Al Piemonte Chevrolet is because their account of what happened is not based on facts.

  MESSAGE FROM BUSINESS: Hello, I am writing this email in response to the complaint written by ******************* on 4/18/2024. On 4/10/2024 ******************* called into our dealership and asked questions about the sales invitation she received from us in the mail. I personally took her phone call on a recorded line and tried explaining the rules of the free game attached to her sales invitation. I informed her that the odds of winning the prize she thought she had won were 1 in *****. I also informed her that she most likely did not win the grand prize and had to match her invitation code to the code on our prize board in the dealership to confirm which prize she had won. *** did not like the answers I had provided for her and threatened that she was going to come down to the dealership and cause a scene if she did not win the prize she wanted.
  
  My response to the above comment: I spoke to three people regarding the mail winning ticket. The first person I spoke to that I had called using the number on the flyer told me I was indeed a winner. Like I stated in my original statement, as I asked a few more questions for clarification, shocked that I has won so much money, she insisted that I had won and needed to bring in my flyer to the dealer to collect my prize.
  
  Sensing that something was not right with her wording or lack of, I called the dealer directly. If the number on the flyer was directly to the dealership than I was misinformed on that fact more than once. When I called directly to the dealership another number from the flyers I first spoke to a woman who kept repeating that I had won and needed to come in to claim my prize. What I told her was that I dont want to come in and find out that I was misled. I never threatened to come in and cause a scene. She said in the conversation that the person that was handling the flyers just happened to walk by her desk and so I talked to him.He was the only one that spoke nicely to me and basically confirmed the truth.That I had not won the money and that it was to just get me to come in to try and sell me a car.
  
  At that point, since that last guy I spoke to handle the situation professionally and honestly, I decided to let it go, and not come in to see if I won. After I got off the phone with him I called back to speak to the manager to let him know the woman that I had spoke to at the dealership handled things unprofessionally. (Please see my original statement for complete details of what happened.) It was then in talking to the manager that once again said that I needed to come in to claim my prize. I repeat to him several times the amount that I was told I won and he never disputed it. He did say that the chances of winning were on the flyers. He continued to evade the question and answer it directly and honestly.I could read what the chances of winning are, but what does that have to do with me winning if the first person I had talked to said I had won the money listed on the jackpots.
  
  I believe it was **** that I had spoken to at that time and his rude and unprofessionalism of handling the situation is why I said, I guess you are not going to listen or answer my question direction so I guess I am forced to come in and speak to someone directly. Again, I never threaten to come in and make a scene. He may have said that was what I was going to do (because they were often saying things I didnt say), but I never had that intention. In fact it was the opposite.  I only wanted to speak to someone that would give me a direct and honest answer since I was being told different things from different people and the way things were being handled.
  
  MESSAGE FROM BUSINESS: *** came down to the dealership with her sales invitation and her invitation code did not match the code for the grand prize that she had hoped she had won.
  
  My response to the above comment: I never had my flyer matched to their board they spoke of. In fact I never gave them the flyer and they never showed me the board. They did ask if I wanted that, but I said no, because I was already told I had won the jackpot amount.
  
  MESSAGE FROM BUSINESS: And just like she promised over the phone, she caused a scene in the showroom of the dealership.She was loud and obnoxious in the showroom and was scaring off customers. I nicely asked her to leave the dealership and she refused to do so. I told her that if she did not leave I would be obligated to have the police come and remover her from the building.
  
  My response to the above comment: This statement is untrue as well. I came in and asked for the manager to speak to about the flyer. There was a guy at a desk not far from the main desk I think that is what the big desk counter area is where there were several salesmen. That guy told me he was the honest respectful guy I had spoke to the one that had told me the truth. Sorry, I do not know anyones name except *****. We were having a respectful conversation when **** who was sitting at that big desk unknown to me stood up, closing in on me, obviously angry. I imagine the reason for his anger was because I had mentioned to the other guy that the last person I spoke to was **** and what he had said and how he had said it.
  
  MESSAGE FROM BUSINESS: And just like she promised over the phone, she caused a scene in the showroom of the dealership. She was loud and obnoxious in the showroom and was scaring off customers.
  
  My response to the above comment: **** was loud and intimidating. It didnt take long for several other salesmen to surround me. **** pointed his finger to the door and told me to leave and threaded to call the police. At that point I felt I was being harassed and humiliated. I am only 49, these men were large men and **** had been loud. I told **** to please call the police. He said, no, he would not at this time, which is a bit confusing since he was the one that brought up calling the police to me if I didnt leave. I hadnt done anything wrong and with the amount of disrespect, threats and mistreatment I was receiving his idea of calling the police sounded like the most civilized way to handle the situation. I wanted the police for protection as well as to witness the interaction.
  
  I then continued to talk to the one guy at the desk that had been kind and professional. At some point
  I asked **** if he called the police yet and he said no. I believe it was around that point that the young salesmen with dark hair came around the other corner of the big desk and handed me something. It read, SOLD on it. It was bright oranges red I believe. He then said, there, now you won, or something like that, once again humiliating me. I was shocked at what he had done. He did this after one of the salesman at the big desk had said loudly to everyone, no one talk to her and they all went and sat down. Even he was shocked that the young man had done that just after he has said that.
  
  MESSAGE FROM BUSINESS: She was loud and obnoxious in the showroom and was scaring off customers.
  
  My response to the above comment: I doubt that it was my 49 scaring customers. I was not saying anything threatening, so what was scary? If I recall correctly there were only a couple of customers, if any in there at the time (I believe I might have seen two people at a desk. The reason I noticed is because **** was so loud and threatening to me, saying horrible things that it made me look to see who was witnessing it.). If they were scared I have to wonder why they sat calmly at a desk. If I was so scary, what of the sales team who were loud and threatening to me?
  
  MESSAGE FROM BUSINESS: I nicely asked her to leave the dealership and she refused to do so. I told her that if she did not leave I would be obligated to have the police come and remove her from the building.
  
  My response to the above comment: Not sure who is saying this, but I was never asked nicely to leave. ****, towered over me, pointed his finger to the front door and in a loud voice for everyone in the room to hear perhaps scaring customers said, leave or I am calling the police.
  
  If **** was the first to mention calling the police early on, then why is their statement saying: I was forced to call the police and have her removed from the dealership. **** is the one that first said he was going to call the police, long before I allegedly went into a private office.Why are they saying they were forced to call the police when **** said he was going to call the police early on?
  
  MESSAGE FROM BUSINESS: She also took it upon herself to enter private Finance offices that contain personal customer information without employees present. I was forced to call the police and have her removed from the dealership.
  
  My response to the above comment: After asking **** if he was going to call the police, to which his answer was, Not yet. I went off to the side, around the corner for privacy and out of respect for the customers to call the police since at this point **** has said he wouldnt call the police. There was a short hallway with what looked to be an office to the left, to which I never entered (there was a woman in there) and a little farther down with an open door to which looked to be a break room. I stood near the open doorway of that room for privacy while calling the police department. (After reading their version of what happened, I am guessing the woman in the office heard me on the phone with the police and that is when they called them.)
  
  I got the police dispatcher and began to explain what was going on. She then told me the officers were already dispatched and should be there now. I went to the end of the hallway and saw they were at the front desk. I was a little surprised that the dealership had finally called the police like they treated to earlier and wouldnt after I had asked them to more than once. The dispatcher said they had called before me so my call was dismissed.
  
  I asked to speak to the officers and they lead me to the hallway I had been in when I had called and I told them what happened. They asked if I would go outside with them and continue the conversation, to which I did. We spoke for sometime about what happened. The one officer said that he had a similar experience with a car dealer across the street. I asked him about writing a report and he said there would be no report. I wanted to have a report done on my behalf since I had called the police as well, but they acted like it was not a reportable incident. That they were not writing a report for being called there.  He suggested the best way to handle the situation was to never purchase a car from them and to contact the BBB and write reviews. So that is what I did.
  
  MESSAGE FROM BUSINESS: I made *** aware that she most likely did not win the grand prize she had hoped over the phone before she came into the dealership.
  
  My response to the above comment: I was never told that I most likely did not win the grand prize by several people I called. The first person I talked to from the number on the flyer and all but the one guy I talked to at the car dealer,to which I was told, was not an employee of the dealership. The woman who has answered the phone at the car dealer said that the flyer was like a flea market, and was implying he was the one selling them. If the car dealer would have not misled me I never would have gone down to the dealership and there would not have been a claim submitted to the BBB.
  
  MESSAGE FROM BUSINESS: I would be more than happy to provide that recording if necessary.
  
  My response to the above comment: I had asked if I could receive a recording of the phone calls. I was told my **** at the dealership that they had nothing to do with it and I would need to contact the number on the flyers. So I did. The person from the flyer said they I had to get it from the manager at the car dealer. I got off the phone and told **** that they were the ones that needed to provide it and he said, no.
  
  Additional comments by me: To verify what really happened since our accounts seems to be as different as night and day, I would like to request to take them up on their offer to receive all recordings of our phone conversations -3 of them at least. I would also suggest any video footage. Even if there is no audio, I would like to confirm my account of how things transpired.
  
  I would like to point out that **** or one of the other guys at the big desk had told me that no one has ever complained about the flyers. My response was that perhaps no one wanted to be bothered with doing so or perhaps didnt call on it an encounter the level of unprofessionalism, evasiveness and dishonestly that I had. When I discovered the latest email saying the case was closed because I had not responded to which I had never saw and reading the dealerships response, I looked on the BBB website reviews for them. I was surprised to see there were a few bad reviews regarding the flyers.
  
  The sad reality is if they would have been honest professionals this would have never gotten to this point. I gave them more than enough chances to do that and they only doubled down on the threats, embarrassment and mistreating.
  
  Like the saying goes,there are always three sides to a story. Your account, their account and the truth. I will swear in a court of law that my account is the truth to the best of my ability. I would like accountability for the slander and false accusations from the dealership. I am mystified how this whole thing quickly got out of hand. Why would they not have just told me the truth upfront? Why keep doubling down on the deceit, intimidating and claiming false statements that could be easily confirmed through recorded phone conversations and video footage.
  
  All I was looking for was honesty and after how they treated me an admission of their part in this and an apology.

  Sincerely,
  
  *******************

  Business Response

  Date: 05/31/2024

  I have already responded to this complaint

• Initial Complaint

  Date:03/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************** Outlets Throughout my school life, I've been bullied, picked on, and beatenup for being different. When I was at Al Piemontein East Dundee this past weekend and in factthroughout this situation I feel like I was thrown back to that time frame.Please let me explain. 7 Months ago I wrote a review addressing the issues I was having with my car. It's been in Al Piemonte Service 4 times for the same concerns. 3 of the 4 times they took advantage of me by "fixing the issue" but not "fixing the issue"! This past time *****************************, the Service Manager, got involved. I explained to him that the car had been in for the same issue 3 times costing me over 7K. BUT NOTHING CHANGED! I said to ****, all I've asked is that a techniciantake my car home to see what's going on by driving itaround town. He responded... We can't do that. He explained thatif a techniciangets into an accident the dealership would be liable. That same day I went to pick upmy car. When I was at Al Piemonte in East Dundee, I was introduced to ***, the Sales Manager. Well, kind of. I was standing at the "golf arcade" in the showroom,six feet from him. The female representative was talking to him and he started responding... "Hey, we've gotten his letter and I have nothing to do with this. I'm in Sales and that's a Service issue! It's not mine!!!! He needs to talk to service. Tell him to handle it with service". Once I noticed ****** was getting reprimanded because of me, I interrupted and said look I get it... It's not your issue and left the building. Once outside I felt as I did in ***************** and ************ I was standing 6 feet from *** as he spouted how he was not going to take care of me because he was in sales and not service. He couldn't care less about the tone he was using and whose feelings were being destroyed. I've been charged 7k and nothing was fixed.

  Business Response

  Date: 03/26/2024

  We are working with this customer to try and resolve these issues. I have made contact with **************** on 3/26/2023 and hope we at Al Piemonte Chevrolet can resolve the issues he is having with his vehicle.