Complaints

This profile includes complaints for Weed Man Chicago's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Weed Man Chicago has 7 locations, listed below.

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• 

  Weed Man Chicago

  555 Plate Drive #9&10 East Dundee, IL 60118-2477

• 

  Weed Man Chicago

  1275 Anvil Rd Machesney Park, IL 61115-1474

• 

  Weed Man Chicago

  10546 N. Second St. Machesney Park, IL 61115-1405

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  Weed Man Chicago

  574 Wheeling Rd Wheeling, IL 60090

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  Weed Man Chicago

  563 Commonwealth Dr Ste 1100 East Dundee, IL 60118-2486

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Orders were changed. Orders were not completed as requested. Spoke with technician directly to halt application, he came back when I wasnt home and did the application anyway. Tried calling the buissness several times. Explained situation. Told was going to be charged even though I requested technician not to do the application and wait as I had some other lawn work going on.

  Business Response

  Date: 08/18/2023

  Good Morning *****,

  We apologize for any confusion or frustration that has occurred in this situation. We don't see any record of request to cancel your services prior to your contact with our customer service department on Friday 8/11/23, which is when your account was cancelled. We have been attempting to collect payment for previously rendered services you agreed to dating back to early July. We would be willing to write off the last landscape bed weed control application, as this was applied in late July instead of August per your request. Please consider reaching out to us directly so that we can get this cared for & discuss any of your concerns further. 

  Thank You

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20459075
  
  I am rejecting this response because:

  It does not surprise the buissness has no record of the communications however I spoke to the technician when he was here and I called the office twice to speak with a manager. I also left several messages over  the course of two months that they had been billing the worng card, were not treating the right areas of the yard and that the product was not working.

   

  For the buissness to say they just heard about the cancellation on Aug 11 is probably true as they have poor record keeping customer service and cutomer management responce.

   

  I explained this on Aug 11. I  am not paying for the treatment as I had spoken with the technician directly and told him not to make any more treatments as the product was not working. He said he would note our file and wait it check back with me. He came bacck when I was not home and did the application.

  
  I am refusing to pay for services I asked not to be done.
  
  ***********************

  Business Response

  Date: 08/23/2023

  Hi *****,
  
  Thank you for the details you have provided here. We have used your feedback to help coach the staff member who visited your property & will continue to strive for excellent communication. 
  
  Our notes show that we spoke to a Male at your property on June 26th and spoke to a Female at your property on July 5th. The acceptable way to cancel, change, or refute services is to contact our office. We do not have an answering machine but are open during standard business hours from 8 AM to 6 PM. If you previously left a voicemail or message, as mentioned in your response, you were calling the wrong phone number as a voicemail does not exist. Recent internal correspondence suggests that you have hung up on our office staff when trying to address your concerns.
  
  Based on our documented communication with you we will move forward and cover the cost for the landscape bed control treatment that we applied at the wrong time.  We stand by all other timelines and anticipate payment for services rendered.
  
  Thank you for your understanding.

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20459075
  
  I am rejecting this response because:

  I called during normal buissness hours.

  June 22

  Jun 12

  July 31

  May 1

  August 4 

  Finally called on August 11 because ******* was not fulfilling their part of the contract. 

  Not spraying the right areas or not spraying at all

  Could not get my payment set up-so I was getting late notices

  No woman living here so not sure who you spoke with?

   

   

  I dont
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/06/2023

  ****************,

  We will write off the remaining unpaid $92.00 balance on your account to resolve the continuing disagreement on the chain of events that took place.

  Thank You

  Customer Answer

  Date: 09/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called weed man may 23 2023 for quote on weed and fertilizer for ********. Gave me quote of 70.dollars for 6 applications if paid in full get 10% off so paid ******. Told me becuase of late call would do 2 applications on first spray.They came out sprayed may 25th. Then came out June 15th. Daughter told them not getting whole lawn and where to make sure they get. She works from home so could not watch everything they did but she said they did not walk back and forth in back where she could see from patio doors and did not spray where they were told. On july 10th came out and she told guy same thing make **** do whole lawn and certain areas. *** only sprayed here and there not even where he was told to make sure where to get. She stood and watched him sprayed only here and there which i assume only spot sprayed. Not even where told to spray. Called customer service said it was **** sq feet. Told her i dont care what feet they have I paid for whole lawn fertilizer and weed spray. She just kept saying only so many feet. Said would contact company and get back to me. No call. First they did not come and look at lawn for estimate assumed brought up on ******* so did not say how may square feet. I paid for whole lawn fertilizer and weed spray not spot spray. Cannot fertilize lawn only spot spraying.. also text on july 7 says july 8th would complete the weed and fertilizer control that doesnt add up to 6.

  Business Response

  Date: 07/17/2023

  Hi *******, thank you for taking the time to meet with us on the lawn to discuss your concerns. Based on our meeting, we feel confident that our adjusted approach with your upcoming free reapplication will help improve the results you're seeing on the lawn. Please be aware that not every application in our program requires full coverage of the lawn - on some applications, only "spot treatments" are necessary, as we are only treating active weeds on the lawn. Other weed control applications will be "blanket applications" which do require full coverage. All fertilizer applications, however, are granular treatments that are applied to the whole lawn. Depending on the lawn & conditions, achieving the ideal result can take time, multiple treatments, occasional adjustments to the program, and patience. We thank you for your time and would like to reassure you that we're confident that you'll see improvements as your program continues with this upcoming, more aggressive weed control reapplication that we discussed. If you have any questions or concerns, please don't hesitate to reach out to us so that we can assist.

• Initial Complaint

  Date:05/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called weed man last year for lawn service applications for the season and paid them with a credit card, over the phone. They contacted me after the season for next year. Regarding early contract discount, And I did not respond because I did not choose to have their service this year yet, they showed up and did an application this spring and now are expecting payment. They're telling me they auto renew. However why would they be contacting me for early discount prices to contract me anyways? I did not sign anything regarding auto renew. And want this bill thrown out. Not sure I have the correct weed man but my billing address states ******** ********.I contacted weed man told them I did not ask for their service and i'm not paying the bill. They continue to bill me.

  Business Response

  Date: 05/11/2023

  Dear ******************,

  Thank you for reaching out to us regarding your concern and I apologize for your experience with Weed Man. I operate the franchise in ***********, ** and wanted to point you toward your local franchise, ******** of ******/*******. There address is *********************************************************** and they are best reached at ************. They are a reputable operator and will be able to assist you in resolving this matter. Thank you for the feedback and best of luck out on the lawn.

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20042052
  
  I am rejecting this response because: I have contacted them several times and they have not been helpful.
  
  Sincerely,
  
  ***************************

   

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year during spring time we had weed *** Services they did Grass application the Grass was turning yellow color like burn we contact the company was told grass color was normal not to worried about call them many times explain to them no resolution they send some body to evaluate according to them we didnt see the person now they create another contract we told them to cancel ,twice they came 3/23 4/23 the person from today said grass was burned because they add too much fertilizer we want our grass to look healthy as it was not very happy see pictures

  Business Response

  Date: 04/07/2023

  Good Morning ******,

   

   I am sorry to hear about your negative experience with Weed Man of ******-*******. You have left this review for a different ******** franchise located in ***********, **.

   

  I have reached out to the owner of Weed Man ************** franchise to ensure they area aware of your issue so they can address it promptly. There contact information is:

  
  Phone: **************

  Address: *************************************
  
  
  

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired weed man to do one thing only to get rid of weeds at my property, it all started fine till the end when the technician wasnt showing up, the on august 30 I got another charge for a service I did not authorize or sign for, so I called questioning when the technician was coming and what this other charge was, I was told they get back to me later that day on august 31, so I called back Friday September 2 and was told the technician was en route and that I would get a call back after they listen to the phone call on new job they said I approved, which there was none! Today on the phone I was told that it wasnt over the phone and that someone talked to my wife which is a lie bcuz I never gave them my wifes name or number, I was the only one in the contact information! I was also told the *************** today that I talked to on Friday whatever happened with them getting back to me and she admitted that was her fault, now they r charging me $477 for another service I did not authorize or sign for, their technicians r paid commission, it is unethical for this company to b allowed to just start another job a charge me for it since they have my card number without my express written consent, thank u for taking the time to hear my complaint, *************************

  Business Response

  Date: 09/13/2022

  Hi *******,

  Thank you for sharing your concerns. The extra service referenced in your complaint (called a "lawn improvement package") was offered to you by the Technician at the door. Per our records and account of the situation, you verbally agreed to this service with the assurance that the additional service could be cancelled at any time prior to completion. There were a handful of opportunities for this service to be cancelled when we reached out to provide pre-notification of the upcoming service visit. We had to reschedule the first time, so you also received a reschedule notice and a second pre-notification that alerted you in advance of our intention to complete this ordered service.

  We do apologize for any confusion that *** have occurred regarding this additional service - it is not our intent to provide any services that are not agreed upon or not wanted by our customers. While we do believe that the service was agreed to and provided properly and ethically, we'd like to write off the amount for this service as a demonstration of good faith. Providing a great customer experience and providing our services in an ethical manner are two of our most important goals, as such we will make sure you are refunded for the lawn improvement package service. Thank you for reaching out & have a great rest of your week.