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Business Profile

Auto Repairs

Tony and Sons, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have 3 yr warranty on brake pads. I went in under warranty to get fixed and they said they couldn't replace because their was a issue with my truck and asked if I had been in an accident. Yeah 4 yrs ago which has nothing to do with my brake pads and my truck was fixed thru state farm. Plus I left with no brake pads under warranty and charged me $60 for doing nothing. The accident was 2 yrs before I got the brakes done thru the company the first time. Plus the lady at the desk insulted me the customer when they didnt do their job..

    Business Response

    Date: 08/26/2022

    My invoice is attached. The truck was brought in on 8-12-22 to check out brake noise/grinding.  Car was test driven- wheels pulled and checked out-- grinding on left rear-- right rear brakes not worn out yet.  Caliper removed to check out to see if caliper failed-- caliper pushed in normal.  Checked further-- something is bent on left rear.  With being bent making rotor not turn true/ "wobble"-- this causing left side brake pads to wear out quicker.

    Let customer know we would need to take apart further to see what is bent/damaged - which in turn causing left rear brakes to wear out quicker.  Customer said they were going to have work done in their hometown.  

    We are affiliated with Tire Pros. According to *****, the Arizona shop had replaced brakes a few times and her husband had also replaced them previously. *** ******* **** **** replaced them on 3/29/21-161,849 miles and again on 3/23/22-192,896 miles. ***** brought the truck in with 205,656 miles and it needed rear brakes again. Brakes should last much longer than that.

    I am happy to warranty parts but with the repeated failure there is most likely other problems causing the premature wear. If you would like to have us replace rear pads and rotors please let us know, but we won't be able to continue replacing parts for free unless the underlying issue is resolved.

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