Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the transaction happened approximately 5 weeks ago. I used a change machine in ******** to break a $20. It took my bill, it gave me $10 in $1 coins and said it was out of change. I was shorted $10. I called right away. they said they would look into it. i got a callback soon after and was assured i would recieve the refund in a couple days. Im at the 5 week mark on this now. I called again before this complaint. they said they would look into it. I feel im being given a runaround. In February their soda machine took $4 from me. I just wrote it off after repeated attempts and lies from the business. that makes $14 these people have relieved me of this year. i refuse to use anymore of their machines after this unpleasant experience. Its not the amount, its the principle. If they are doing this to me, then there are other victims of theft of service. I would very much appreciate any help you good folks can provide so I can resolve this. thank you very much and have a blessed day.

  Business Response

  Date: 06/23/2023

  Hi,
  
  There are multiple employees that take the phones calls
  about machine issues.  We have checked
  and none of the associates remember talking to ******.  We make every effort to make it right for our
  customers if it is reported to us.  We are
  putting together ******’s refund and it will go out in Monday’s mail.
  
  Thank you
  ****

   

  If you need to contact, please e-mail:   *************************

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 20th went to change machine to change a $20 dollar bill that only gave me $10 back called Canteen at that moment and gave the information needed and was told I should receive an e check in a week nothing called back on April 10th was asked for my phone and that they would call me right back after they check on it nothing called back on April 17th same thing call then a manager called me back and practically told me that I was trying to rip them off so after we argued a little bit he said he will investigate then he called back and said there was an overage of $13 dollars and said that we will send the $10 the next day and now it is April 21 and still nothing so it looks like I’m out the $10 and somebody else is out $3 I’m done