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Business Profile

Water Treatment Equipment

American Bottoms Regional

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Treatment Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My tenant ****** ******* at ************************************************************* has not paid their water/sewage bill since 2023 but I, as the owner was not made aware until a couple weeks ago. The bill is $1390 now. Why did it take so long to notify me? The tenants have received free money from the state and has applied for section 8 recently but is behind on rent also. Can someone help? Can an overseeing company get a better handle on this situation? My other tenant at **************** is also behind but not as bad as the ones at *******.

    Business Response

    Date: 04/17/2025

    Ms. *** wants to know why she was recently notified of her tenants (****** *******) delinquency. When an owner purchases property in our service area of *************, ***************,and ************** (*********** area) ********, it is the owner(s)responsibility to notify American Bottoms Wastewater Treatment Facility of any ownership change. American Bottoms was not informed of this information until recently, therefore the existing owner on file was being notified of the delinquency.  To be considered for an adjustment or further questions relating to this matter, I suggest, Ms. *** can contact our customer service representatives M-F from 8 to 4:15pm at *************.

    Please visit our website under the customer service tab at: **************************************************** for more information about landlords and property liens.


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