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Business Profile

Funeral Homes

Nash Funeral Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Homes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid for a burial plan for my mother ********* that covered all cost concerning her final arrangements. Prior to death in early December I notified the funeral home of an additional $800 that needed to be collected from my moms account at ********************** in *********, **. The check was sent directly from the nursing home to the funeral director. I was told since these funds were over and above what our balance was that it would be refunded directly to me. I verified that the nursing home sent the check and I verified that the funeral home received the check. The $800 is owed to me since her prepaid burial covered her funeral and final arrangements. I was told the check was mailed several times but it has been over a month and I feel like I am getting the run around.

    Customer Answer

    Date: 02/13/2024

    Nash Funeral home has sent the check I requested for the refund in regards to my mom *******************************. This issue has been resolved.

  • Initial Complaint

    Date:11/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My niece ******** ******** died three weeks ago tomorrow. Every time I call they come with a different excuse as to why she has not been cremated, or why the ashes has not been sent to Arkansas. I have not received one phone call from them. I paid them $1010.00 for the cremation and that money has came out of my account. I would like half of her ashes shipped to me and a death certificate.

    Business Response

    Date: 12/28/2023

    In response to this complaint, there was a delay in getting the death certificate signed by the doctor.  We learned later that the doctor was not available to sign because he was out of the office for a period of time.  Once the doctor returned, he completed the death certificate.  We were then able to process it and get the necessary permit from the coroner's office to proceed with the cremation. We were not obligated to give any information nor send any cremains to the individual submitting the complaint because she is not the legal next of kin.  Mrs. ******** has a husband and son who were both handling the arrangements with the funeral home.  Even though someone else can make a payment, if they choose too, on a decedent's account it does not mean that he or she is entitled to receive anything.  The cremains were shipped to Arkansas on December 4, 2023 to Mrs. ********** father, at the request of her husband.  Also, I spoke with the person who lodged this complaint on December 1, 2023 and explained that the husband and son have authority. 

Nash Funeral Home is NOT a BBB Accredited Business.

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