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Business Profile

Auto Repairs

South Side's Allstar Collision Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract in July to have my hail damaged car fixed though this company. Company mentioned itd take a while to schedule an appointment, company failed to proactively schedule an appointment. After 6 months of no update, I had to call the business to schedule an appointment in December. After not receiving all the parts still the appointment was delayed again to January. After finally delivering the car on January 6th. We were quoted 3 to 3.5 weeks to completion. After failure to deliver the car back after 4 weeks. I had to call the business for an update. Was then updated it be completed no later than 2/14/25. After failure to deliver on 2/14, business indicated itd be 1 more week. Again delayed and again the business did not reach out. I had to call to receive any information. This happened 2 more times. Finally the back and forth without communication happened all the way till the day of pick up. The business failed to even deliver the car within their final expectations. They mentioned on 2/26 that the car would be ready by no later than the evening of 2/28. It was not, I call the business and the promised 3/3, again no delivery. Finally 5 weeks pasted the quoted time I received my car. The company failed to update myself with drastic change in expectations and failed to offer any level of compensation/formal apology for the additional delays and poor communication. This was an insurance claim, so I understand my obligation to pay my deductible but when talking with the owner they did not consider alternative options for the negative experience they created. ******** customer service and ability to care for their customer.

    Business Response

    Date: 03/24/2025

    He wanted his deductible covered, I'm not giving his money back.  We did update him about his vehicle.  The roof panel was damaged.  Parts are not readily available and I tried to explain it to him.  I called him to make sure everything was ok with his car, he picked his car up and it was fine with him.  

South Side's Allstar Collision Center is NOT a BBB Accredited Business.

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