We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

City Government

City Of Edwardsville Utility Division

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in City Government.

Complaints

This profile includes complaints for City Of Edwardsville Utility Division's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

City Of Edwardsville Utility Division has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 16 2023, the city called to say we were using too much water at my house and they suspected a leak. They had a plumber come out and look around and not find a leak. I even had a relative who does plumbing come out. When I called 811 to get my yard marked the city sent out 3 people to look for a leak. Saying we were still going through an excessive amount of water. No one could find a leak anywhere. But today, April 26 2023, I recieved my water bill and the amount due is over $2,000 for 2 months. Which is ten times the amount it normally rubs. The city will not credit any of it even though they found no leak.

      Customer Answer

      Date: 05/23/2023

      I personally got a hold of the City of Edwardsville *********************** and talked to someone in the billing department. They informed us that since our January water bill was higher than usual and we did not complain that this water bill is all ours to pay off in full. They also stated that there was nothing they would do and somehow we used the amount of water they billed us for. Yet, when I pointed out that we had a ************** check out the plumbing for us there was no leak to be found. They also state that their plumbers did not check out our bathroom for leaks. Which is not true. The first day they arrived to look at the plumbing (the city hired ************;that is) *********************** himself let the plumber into the bathroom and no leaks were found. So since we could not go without water, or afford to pay the amount in full at the time we set up a payment plan. We both still believe this is not an accurate billing nor should it have been so ridiculously high. Especially since no plumber, from the city or our family member, could find any leak.

      I have attached a copy of the payment plan they made for us.

    City Of Edwardsville Utility Division is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.