We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Planet Fitness of Edwardsville
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my membership for over a year. I sent them the documents and made several email and phone requests. I moved out of state and they will not cancel it and keep charging me on top of late fees because they charge an account I do not use. I have contacted the local branch and corporate numerous times and they are trying to make me pay an outrageous amount of late fees or I can't cancel. They do not even let me cancel online and I think legally in ******** they have to.

    Business Response

    Date: 05/22/2025

    Memberships can be cancelled any time by visiting the location in which the membership was created, or mailing a letter to that location, or by visiting our website at ******************************. The balance or any overdue fees are not required to be paid in order to cancel. Once cancelling in accordance with the agreement, you receive immediate email confirmation for your records. However, as a courtesy, we will cancel this membership effective immediately. 

    Customer Answer

    Date: 05/22/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    **** *******

    Customer Answer

    Date: 05/23/2025

    They just tried to debit my account two more times. The ***** is normal and the $15.00 is new. They deleted my account so I couldn't take screenshots showing you I was not allowed to cancel without paying my late fees. But what they said was not true. They told me numerous times I could not cancel until I paid them off and denied the letter I sent to cancel over a year ago because I still owed on the account.

    Business Response

    Date: 05/28/2025

    Memberships can be cancelled at any time by stopping into your home club, mailing a letter to your home club, or by visiting our website at ******************************. Balances are not required to be paid to cancel memberships. I cancelled this account on 5/22/2025. The 5/17/2025 invoice declined and was returned as a balance today 5/28/2025. I waived that balance so no further dues will process. 

Planet Fitness of Edwardsville is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.