Complaints

This profile includes complaints for Y Yard Auto & Truck's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Y Yard Auto & Truck

  8485 N Us Highway 45 Effingham, IL 62401-5965

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  Y Yard Auto & Truck

  Po Box 565 Effingham, IL 62401-0565

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an odometer on December 12, 2024 on ****. The seller wrote in the product description that it had ******* miles, but when I received it, I gave up my job and took a leave to go to the auto repair shop, which cost me $80. After replacing it, it showed ******* miles. Later, I communicated with ****, and the online customer service said that I wasted my time, my work, and my money, so I could get a refund within three working days without returning the product. But today, **** customer service called me and denied that this happened, and asked me to send this fake product back before I could get a refund, which means that I will have to waste my time, my work, and my money again. At the same time, as far as I know, the seller will not be punished. This behavior of wasting consumers' energy and money is really embarrassing. So what I am asking now is that the seller refund my money without sending back the fake product. Or another solution is that I can send back the fake product, but the seller has to pay me for lost work fee of 150 per day, totaling 300 for two days, plus the 80 I already spent at the auto repair shop to replace the odometer, and the 20 gas fee for my trip to the auto repair shop (the repair shop is 45 miles from my home), totaling 400 dollars.

  Business Response

  Date: 01/07/2025

  Thank you for bringing this to our attention.  I have read the complaint and have reached out to all parties involved here to find out what took place and why.  As soon as I get that information back we will respond with an explanation and resolution. I am also working with our **** team to try to process this return and refund without a part needed.  

  We apologize for this error or lack of communication and we will be working to resolve the problem at hand.  

  ***** ******

  Business Response

  Date: 01/07/2025

  The refund has been processed through **** and we are not needing the part returned.  In our line of business, if the original part on an order has an issue with it we ask our employees to look at the alternate or other options available.  They are also supposed to let the customer know that the part requested was no longer available or had not passed our quality control before proceeding with sending the alternate, especially in the case of speedometers where mileage plays an important factor.  For some reason, that notification step was not completed and we pulled an alternate part to complete the order.  We have discussed this error with all parties involved and will take corrective action on our end.  In the meantime, we understand and apologize for the inconvenience this caused our customer.  The refund has been processed as requested.  

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 8th 2024 I was sent an email from the seller because an **** tracker had told them I had looked at their auction. I was considering a different sellers auction because this seller did not have as high of a positive review rate. I contacted the business and was told by the person on the phone that it included everything in the picture EXCEPT the window switch but I could buy that for another $50 or $54. I paid their asking price but when I received the poorly packaged item, it was missing the upper pieces and the covers / plugs for the bolt holes in the lower panel. When I contacted them again they said I received what was in the auction. I filed a claim with Paypal and they are pushing it out 5 days at a time. I missed the other auction that was better and cannot find another one. I have already removed the broken one from my truck and need the parts that I paid for. They are asking me to return the one I bought and the cost of that is not reimbursed and I am not paying more for their scam / rip-off. I want what is rightfully owed me. That is $106.87. I have included pictures of the auction, of one similar and of the screenshot showing the phone call to the business.

  Business Response

  Date: 03/08/2024

  Good morning.

  We just received a letter this morning that was dated 2/29/24 from the Better Business Bureau with the assigned ID# of ************ invoice connected with this complaint is INV# ******. Our **** store is handled by a 3rd party vendor and is done so off-site. This order was entered into our system at 7:05 am on 1/9/24. The number that the customer provided with the picture he sent on his phone is our business number. However, that is not the number that would have connected him to our **** store. So I don't understand what the phone call was for 8 minutes to our company on January 8 at 11:15 am. No one at that number has the ability to do anything with our **** store. 

  This morning I did reach out to the company that runs our **** store. The gentleman I spoke with was ****. **** explained to me the buyer of the product wanted a refund on the part in full. We do not allow a refund of a part without getting the product back. He said that he would take the remaining parts he thought would be coming with the part, but at that point he had already started a dispute through ****.  **** explained that once the customer starts a dispute with ****, their hands are tied and they cannot do anything to try and help at that point. **** did respond to the dispute on January, 31. He submitted the information requested on this dispute through ****. He said once the item is in dispute it basically locks up all options for us to try and settle with the customer.  What we could have done in a day or two now  can take from 5- 8 weeks to resolve. This is not our protocol- this is the way **** handles their disputes. We would have most certainly tried to get the customer what they were needing, or work with them on a partial refund in order to satisfy their needs. 

  Since this dispute process takes 5-8 weeks and it has been 5 weeks since the dispute was started, **** thought this would get settled in the next 3 weeks. When that happens the customer will be informed of the outcome of their dispute. 

  Again, we would have gladly tried and work with the customer to get this issue resolved in a speedy manner, but because the dispute was started we cannot do anything to finalize this until we hear how the dispute through **** gets settled. 

  We will try and monitor this to see if the customer is taken care of. 

  If there is any other information you are needing regarding this case please feel free to contact me directly at ************.  

  Thank you, *************************

  Customer Answer

  Date: 03/12/2024

  The statement is full of mis-information.  First off, there would be no reason for me to stay on a call for 8 minutes if there was no reason to, pertaining to the parts in question.  So, whoever answered the phone and kept giving me information on the parts in the auction was either really good at lying or the respondent is.  Secondly, "**** is being very dishonest and if he gave ******************* the actual copy of the original complaint, he would see that the original resolution was NOT for a full refund but a partial to make up for the parts I was told I would receive but didn't.  The story from the seller has changed so many times that the reviews of the business are becoming more and more accurate.  One of the false statements made and changed from the original seller is that I wanted the complete door !  That statement is in print with PayPal, and is a blatant lie.  I did not want nor have a use for a complete door but it sure makes it sound like I am asking for the impossible and am in the wrong.  I personally do not care  anymore because this has proven that american businesses will rip off their own customers for a quick buck and when they get caught, "Just Lie", it will go away.  And you wonder why you (the BBB and the **** are so busy solving scams, here is another example of one.  Sell it to someone across the country knowing you can take advantage of them and there is NOTHING they can do.  BTW, I did not open a dispute until YOUR seller stated I was just trying to rip you off. They had more than enough time and opportunities to make it right.  and it would not have cost you anything and resolved this whole lie and rip off issue.  Guess $1 is more important than honesty and character.  At least that is what your reviews state.