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Business Profile

Construction Services

Greco Remodeling Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Some of the siding on my home has faded , so we started a warranty claim to get it replaced. Per their request we sent photos of the damaged/faded siding. They are now asking me to take off a piece of the siding and mail too them. There is no way I can take off the siding myself nor should I have to pay someone to do it for me. They need too send someone to come look at it, this is very frustrating

  • Initial Complaint

    Date:01/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with ******************************* with Greco Exteriors aka Greco Remodeling for the installation of 22 windows on my home. **** Greco guaranteed that the windows had a lifetime manufacturer warranty against glass breakage. I paid ******************************* in full for the installation. Only 20 windows were installed causing damage to the interior and exterior of my home, to include broken brick, and a damaged wooden sill. The windows were also not leveled when installed.I pointed out the damage caused to the interior and exterior of my home and **** Greco stated that the wooden sill lifted up because it was rotted. The wooden sill, was solid and had no rot. I showed ******************************* the damaged brick and he stated the brick was already like that. I advised ******************************* that the windows were not leveled and he stated that they didnt need to be. I showed **** Greco that two of the windows were never installed. ******************************* brought over the contract from his truck and used his thumb to cover the upper left corner of the second page, stating that the two windows were not listed in the contract.I reviewed my contract copy, and found that the portion of the contract **** Greco intentionally covered with his thumb showed the two windows as part of the agreement. I tried calling ******************************* but he no longer would answer his phone or return my voicemail messages. I contacted the window manufacturer and learned that the windows installed did not carry any lifetime manufacturer warranty against glass breakage. I also acquired an invoice from the manufacturer and learned that I was substantially overcharged for every window. I am still fixing the windows installed to this day. **** Greco never completed the work and caused additional damage to my home. I am only seeking reimbursement for the the two windows that were never installed. The total amount paid to **** Greco was $11,125.00 for 22 windows. I am seeking a reimbursement of $1,011.36, for the price of two windows. ($2 x $505.68 each).

Greco Remodeling Services is NOT a BBB Accredited Business.

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