We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fire Extinguishers

Fox Valley Fire & Safety Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire Extinguishers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22592049

    I am rejecting this response because: Fox Valley Fire has a *** layout of all of the fire extinguishers located in the building . Please note Fox Valley Fire CREATED this file . It's not the job of *** to hold there hand to complete the work they are hired to do. The work that was preformed is unsatisfactory. At no time did Fox Valley Fire At no time did Fax Valley Fire take accountability for the failed scheduling , the failed work preformed by there Tech and the failure to provide the tech with the *** that they created. At no time did they attempt to offer anything type of explanation for the short comings of the service they gave . I email the management team they have my phone number ,but they have not contacted me to give a root cause for the failed and the poor service i have received. 

    Sincerely,

    ***** *****

    Business Response

    Date: 11/26/2024

    Dear BBB,

    The ************************************************* was due in October. As soon as we were aware that the service had not been scheduled we made arrangements with ***** ***** for a mutually agreed upon date, 11/18. ****, our 35 year experienced tech and his apprentice arrived,called ***** who is the contact on our work order. ***** told **** he took a vacation day and could not help him but to go ahead and do the service work.
    Our work order shows 66 ABC extinguishers to be serviced and recharged. We walked the facility and gathered 54 *** extinguishers that we took to our truck where we serviced, recharged, tagged and returned to their locations.  The remaining extinguishers were brought to us by a *** employee that does the monthly extinguisher checks and knew the locations.  We serviced those 15 ABC extinguishers but could not locate him when we were finished. Another employee allowed us to leave them in a designated area for them to return to their locations.  69 ABC extinguishers were serviced in total, and 1 FE356 Extinguisher, three more than our work ********* can ***** state that we missed 8? Where were these 8 extinguishers? ***** emailed service, sales and management the day after stating that we missed some extinguishers.  We made several attempts to schedule our tech to return the same week. No response from ***** until Friday 11/22 that no appointments will be made as they failed their internal inspection. We regret that we were not able to schedule in October, however we made accommodations **** to schedule, perform the required service and made every attempt to return to comply with Brians statement that we missed some extinguishers that we were never made aware of. 

    Business Response

    Date: 11/27/2024

    In our first response we did acknowledge that we missed scheduling for October. We took accountability and made the service date **** in November. The *** layout was created by us in 2019, by the tech then that is no longer working for us. There was no way in our system for the current tech to know there was a layout map for this account, we take responsibility for this. See our attachment of the *** that ***** uploaded, it shows 69 green ABC extinguisher locations and 2 FE36 Extinguisher locations. See our uploaded invoice that shows 69 ABC Extinguishers serviced, 2 FE36 Extinguishers Serviced. Even without the map that ***** has, we completed all of the extinguishers, three more than what was on our work order from last year. Again, when ***** communicated to us that we missed some we offered to come back out ASAP and service them.  I'm at a loss to where these missed 8 extinguishers are located. We completed the work we were hired to do and gave opportunity to come back and service additional extinguishers that were not on our work order nor the map. We offer again to come back and service these extra extinguishers for *****.  

    Management did email ***** on Friday, November 22, stating: 

    *****,

    I have been working with my team on getting your facility fully compliant. I am sorry you feel we failed you despite the fact a representative of *** walked us through your facility to gather your portables. We will invoice you for work performed to date and let us know if we can be of service for you an your team moving forward.

    *** ***** - VP Operations. 

Fox Valley Fire & Safety Co. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.