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Business Profile

Fire and Water Damage Restoration

Servpro of Elgin/Northwest Kane County

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for Servpro of Elgin/Northwest Kane County's headquarters and its corporate-owned locations. To view all corporate locations, see

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Servpro of Elgin/Northwest Kane County has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      STARTED ON MY BASEMENT AND HAVE NOT COMPLETED THE *** MADE SEVERAL ATTEMPTS TO REACH THEM AND NO ANSWER TO ME OR MY INSURANCE AGENCY

      Business Response

      Date: 09/22/2022

      ******************** has filed a claim with his insurance company because he had water damage. His insurance company called us out to address the issue. We were originally told by the insurance company that ******************* had full coverage for his claim. About a month after we completed the job, his insurance company told us that he had very limited coverage and that he will not have coverage to rebuild his basement. Also, We told ******************* that he may need to contact a sewer company due to the possibility that his floor drains may be filled with cat litter and cat f**** During the time we were onsite, a piece of electronics was damaged. We do not think, or at least we cannot determine that we were the cause of damage to the equipment. We are in the process of filing a claim with our insurance company so they can investigate what happened and if it is determined that we caused the damage, our insurance company will pay out on the claim. 

      We are working with our franchisor who is working with *********************** insurance company to address that additional work is needed in the basement that they have denied coverage. I have talked to *********************** insurance agent on two occasions to address what is needed. The agent appears to be comfortable that we are doing everything that we should be to address this issue. 

      I understand that ******************* is upset with the progress with how things are moving. We are doing everything we can, as fast as we can to get these issues settled. 

    Servpro of Elgin/Northwest Kane County is NOT a BBB Accredited Business.

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